Getting Support

If you have any questions or issues with Veeam Explorer for MongoDB, you can visit Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.

Before you submit a support ticket, make sure that comprehensive information is provided to the Veeam Support Team. To do this, take the following steps:

1. Perform the problematic operation with the extended logging mode enabled. For more information, see Enabling Extended Logging.
2. Use the Export Logs wizard as described in the Exporting Logs section of the Veeam Backup & Replication User Guide. Make sure to export all logs for the relevant backup infrastructure components.
3. Collect logs for the components deployed on the target machine for the restore operation.

1. Save the /tmp/mongod.log file to get logs for the temporary MongoDB instance.
2. Save the /root/.local/share/VeeamBackup/MongoDBAgent/Logs folder to get logs for the Veeam MongoDB Restore Agent.