Exporting Product Logs
Veeam Agent offers a simple and convenient way to collect product logs and export them to an archive file. This operation may be required if you want to report an issue and need to attach log files to the support case.
When you export logs, Veeam Agent collects its log files and configuration files, exports them to an archive file in the tar.gz format and saves this archive file to a directory on the Veeam Agent computer.
You can perform the export logs operation in one of the following ways:
- With the Veeam Agent control panel — in this case, you can specify a directory to which Veeam Agent should save the log archive.
- With the command line interface — in this case, Veeam Agent will save the log archive to the current working directory.
When you perform restore operations after booting from the Veeam Recovery Media, Veeam Agent also saves restore logs to the backup location. Restore logs are saved to an archive file with the name veeam_logs_<date>_<time>.tar.gz. The archive is placed to the folder that contains the backup file from which you restored data.
If you encounter problems after restoring from the Veeam Recovery Media, it is recommended that you attach restore logs, as well as product logs collected by Veeam Agent, to the support case.