Upgrading to Veeam Backup Enterprise Manager 11 or 11a

Before You Begin

To upgrade Veeam Backup Enterprise Manager to version 11 or 11a, you must be running version 9.5 Update 4b (build or later on the supported operating system. For more information on supported software, see System Requirements. To upgrade from earlier versions, contact Veeam Customer Support.


Starting from Veeam Backup Enterprise Manager 11a (build, Veeam Backup Enterprise Manager applies its license to connected backup servers that have Veeam Backup & Replication version 10 or later installed.

Before starting the upgrade procedure, read and follow the recommendations below:

  1. With Veeam Backup Enterprise Manager and connected Veeam backup servers, remember to begin the backup infrastructure upgrade process with Veeam Backup Enterprise Manager. Backup servers should be upgraded after that. If you have Veeam backup server installed on the same machine, upgrade it immediately after completing upgrade of the Veeam Backup Enterprise Manager server.
  2. It is recommended to disable local antivirus and antimalware software to prevent it from interfering with Veeam Backup Enterprise Manager setup. You can enable it after the upgrade procedure is completed. For more information, see this Veeam KB article.
  3. Ensure there is no active processes, such as running jobs and restore sessions. We recommend that you do not stop running jobs and let them complete successfully instead. Disable any periodic and backup copy jobs, so that they do not start during upgrade.
  4. Perform backup of the SQL Server configuration databases used by Veeam backup servers and Veeam Backup Enterprise Manager server, so that you can easily go back to a previous version in case of issues with upgrade. Note that built-in configuration backup functionality does not protect Veeam Backup Enterprise Manager configuration.

Upgrade Procedure

To upgrade Veeam Backup Enterprise Manager, take the following steps:

  1. Download the latest version of Veeam Backup & Replication ISO from the Veeam website.
  2. Mount the product ISO and use autorun, or run the Setup.exe file.
  3. Click Upgrade Veeam Backup Enterprise Manager.
  4. Follow the setup wizard steps. At the SQL Server Instance step, select the SQL server instance and database that were used by the previous version of Veeam Backup Enterprise Manager.
  5. If you have Veeam Backup & Replication installed on the same machine, upgrade it immediately after completing upgrade of the Veeam Backup Enterprise Manager server, otherwise this local backup server will not be able to run jobs.
  6. Proceed with upgrade of your Veeam backup servers.


After you upgrade Veeam Backup & Replication servers, Veeam Backup Enterprise Manager starts maintenance jobs to optimize the state of its database. The initial maintenance jobs session may take significant amount of time (up to an hour, depending on the database size). After the job finishes, the database will be brought to an optimal state, and subsequent maintenance job sessions will take much less time.

  1. New features of Veeam Backup Enterprise Manager version 11 will be available after all managed Veeam backup servers are upgraded, and initial collection of data from these servers in Veeam Backup Enterprise Manager completes successfully.
  2. Download and install the latest available update (if any). For more information, see Updating Veeam Backup Enterprise Manager 11 or 11a.

Upgrading Veeam Backup Enterprise Manager