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Veeam Backup & Replication 9.5
Enterprise Manager User Guide

Working with VMware vCloud Director

Veeam Backup & Replication supports VMware vCloud Director, allowing users to back up and restore single VMs, vApps, Organization vDC and whole Organizations. Starting with v9.5, service providers have an ability to allow self-service restore operations to their customers via friendly and convenient web UI based on Veeam Backup Enterprise Manager.

  • Administrators on service providers side are granted administrative rights for Enterprise Manager. Thus, they have access to Configuration view in its web UI where they can configure vCloud Director organization settings (on the vCloud tab), including repository quota and backup job template. As a rule, these administrators also have access to Veeam Backup & Replication management console, controlling vCloud Director as part of backup infrastructure on the provider side.
  • Users on the tenant side do not need administrative rights for Enterprise Manager - instead, they get access to self-service web portal. There they can manage their vCloud Director jobs, as well as restore VMs, files and application items within their scope. As a rule, these users are vCloud Director administrators in charge of data protection in their vCloud Director Organizations.

Supported Configurations

The following vCloud Director versions are supported: 8.10, 8.0, 5.6, 5.5.

Working with VMware vCloud Director Important!

  1. Make sure that you have only one vCloud Director server in Veeam Backup Enterprise Manager. (If you have several Veeam backup servers added to Enterprise Manager, check that these Veeam backup servers have the same vCloud Director server in their backup infrastructures.)
  2. Consider that if you have a vCloud Director server included in the backup infrastructure with version earlier than 9.5, that server will not be supported.

How It Works

In v9.5, Veeam leverages the native vCloud Director authentication technology to authorize users to log in to Enterprise Manager. The authentication process and components interactions are shown in the figure below.

Working with VMware vCloud Director 

This approach helps to streamline administration and management tasks on provider side, as now a tenant only needs to be configured once in vCloud Director, and then any change like a new password or a 'Disable' operation will be immediately reflected in Veeam Enterprise Manager.

What Administrators on the Provider Side Can Do?

As for the service providers, the administrators on that side can perform the following operations, as described later in this chapter:

  • Configure settings for the tenants (vCloud Director Organizations), including backup job templates to be used, backup destination and repository quota.
  • Apply restrictions to particular tenant users' ability to schedule the jobs, for example, preventing the jobs from running too often. Administrators can even completely prohibit the tenant's ability to schedule jobs, instead setting the required schedule themselves (manually or using a script).

Together with Veeam's built-in load balancing, these capabilities allow administrators to ensure infrastructure is protected from excessive resource consumption.

What Users on the Tenant Side (vCloud Director Organization Administrators) Can Do?

Once such users log in to Veeam Enterprise Manager using their vCloud Director credentials, Veeam identifies the resources included in their scope - that is, entities such user is allowed to see and manage - and automatically filters vCloud Director objects when displaying them. These tenant-side users then can perform the following operations, as described later in this chapter:

  • Create new backup jobs for the objects in their scope, based on the pre-defined templates. Tenant users are allowed to configure essential job settings (such as VMs to backup, retention, schedule, notifications, and guest OS processing options).
  • Modify or delete the jobs.
  • Enable or disable the jobs.
  • Start, stop, retry the jobs.
  • View statistics on vCloud Director backups.
  • Restore vCloud Director VMs and vApps to the original location.
  • Perform application item restore for SQL Server and Oracle databases.
  • Restore files from indexed and non-indexed VM guest file system.

To simplify job management for the tenant-side users, advanced job parameters (like backup mode and repository settings) are automatically populated from the job templates. These templates are assigned by administrator on service provider side to the particular tenant.

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