Viewing Salesforce Tenants
On the Salesforce page, you can view all added Salesforce tenants and information on your Veeam Data Cloud for Salesforce subscription and Veeam Data Cloud maintenance. You can also add a new Salesforce tenant and rename your existing tenant. For details, see Adding Salesforce Tenants and Renaming Salesforce Tenants.
To view the Salesforce page, select Salesforce on the left.
In the upper section, Veeam Data Cloud displays the following information:
- The Licensed users field shows how many licenses are available in your subscription.
- The Expiration Date field shows when your subscription will expire. For details on Veeam Data Cloud for Salesforce licensing, see Licensing.
- The Status field shows the current status of the Veeam Data Cloud infrastructure. To view the status of regions where your Salesforce tenants are deployed, click See more next to the Status field.
- The Upcoming Maintenance field provides information on the next planned maintenance date. To view all upcoming maintenance that can affect your Salesforce tenants, click See more next to the Upcoming Maintenance field.
Tenant Properties
In the tenant list, Veeam Data Cloud displays the following properties for each tenant:
Property | Description |
|---|---|
Salesforce Tenant | Name that you specified when adding the tenant and the type of the tenant (Production, Salesforce Trial, Sandbox, Developer). |
Salesforce User | Salesforce user that Veeam Data Cloud uses to connect to your Salesforce tenant. |
Salesforce ID | ID of your Salesforce tenant |
Salesforce URL | Salesforce URL that you specified when adding the tenant. |
Backup Status | Current state of the Salesforce tenant backup. For details, see Backup Statuses. |
Recent Activity | Date and time when Veeam Data Cloud started the last backup of the tenant. |
Users | Number of users with Salesforce license that are in your Salesforce tenant. |
Platform Users | Number of users with Salesforce Platform license that are in your Salesforce tenant. |
Create Date | Time and date when the tenant was added to Veeam Data Cloud. |
Created By | Veeam Data Cloud user who added this tenant. |
Region | Region where Veeam Data Cloud stores your backed-up data. For information on supported Microsoft Azure regions, see Backup Storage Regions. |
Each Salesforce tenant can have one of the following backup statuses:
Status | Description |
|---|---|
Provisioning | Veeam Data Cloud is provisioning a new tenant after you finished the Add Salesforce tenant wizard. After the infrastructure for your tenant is ready, Veeam Data Cloud creates the initial backup of your Salesforce tenant. |
In Progress | The infrastructure for your tenant is ready, the initial backup of your Salesforce tenant is in progress and you can manage your tenant. |
Success | The backup policy is enabled. Status of the last backup session is Success or Warning. |
Failed | The backup policy is enabled. Status of the last backup session is Failed. To find the reason why the backup failed, check the backup session logs. For details, see Viewing Backup Sessions. If you cannot resolve the issue by adjusting the backup policy, submit a support case. |
Disabled | The backup policy is disabled. You can manage your Salesforce tenant and run restore and archival jobs. You can re-enable the backup policy. For details, see Enabling and Disabling Backup Policies. |
Action Required | Veeam Data Cloud cannot connect to your Salesforce tenant due to one of the following reasons:
To resolve the issue, click the status link and take the steps described in the Action Required window. |
Maintenance in Veeam Data Cloud involves various tasks that are designed to keep the services secure, updated and running smoothly. During the maintenance time, operations (backups, restores, adding tenants, policy changes and so on) within the affected regions may be suspended. Depending on the type of maintenance task, a short downtime may be expected. To keep track of scheduled maintenance, a plan of upcoming maintenance is available.
To view upcoming maintenance for your Salesforce tenants, select Salesforce on the left. The Upcoming Maintenance field provides information on the next planned maintenance date. To view all upcoming maintenance that can affect your Salesforce tenants, click See more.