Tape Changer Alerts

There are 3 types of error flags:

Severity

Urgent User Intervention

Risk of Data Loss

Explanations

Critical

X

X

 

Warning

 

X

X

Information

 

 

X

You may get one of the following tape changer alerts when working with Veeam Backup & Replication:

Alert Code (Dec)

Alert Code (Hex)

Flag

Severity

Description

Cause

0

0x00

 

Information

Unknown changer alert.

 

1

0x01

Library Hardware A

Critical

The library mechanism is having difficulty communicating with the drive:

  1. Turn the library off then on.
  2. Restart the operation.
  3. If the problem persists, call the library supplier help line.

Changer mechanism is having trouble communicating with the internal drive.

2

0x02

Library Hardware B

Warning

There is a problem with the library mechanism.

If problem persists call the library supplier help line.

Changer mechanism has a hardware fault.

3

0x03

Library Hardware C

Critical

The library has a hardware fault:

  1. Reset the library.
  2. Restart the operation.
  3. Check the library users manual for device specific instructions on resetting the device.

The changer mechanism has a hardware fault that requires reset to recover.

4

0x04

Library Hardware D

Critical

The library has a hardware fault:

  1. Turn the library off then on again.
  2. Restart the operation.
  3. If the problem persists, call the library supplier help line.
  4. Check the library users manual for device specific instructions on turning the device power on and off.

The changer mechanism has a hardware fault that is not mechanically related, or requires a power cycle to recover.

5

0x05

Library Diagnostics Required

Warning

The library mechanism may have a hardware fault:

  1. Run extended diagnostics to verify and diagnose the problem.
  2. Check the library users manual for device specific instructions on running extended diagnostic tests.

The changer mechanism may a hardware fault which would be identified by extended diagnostics (for example, SCSI Send Diagnostic).

6

0x06

Library Interface

Critical

The library has a problem with the host interface:

  1. Check the cables and connections.
  2. Restart the operation.

The library has identified an interfacing fault.

7

0x07

Predictive Failure

Warning

A hardware failure of the library is predicted.

Call the library supplier help line.

Predictive failure of library hardware.

8

0x08

Library Maintenance

Warning

Preventive maintenance of the library is required.

Check the library users manual for device specific preventative maintenance tasks, or call your library supplier help line.

Library preventative maintenance required.

9

0x09

Library Humidity Limits

Critical

General environmental conditions inside the library are outside the specified humidity range.

Library humidity limits exceeded.

10

0x0a

Library Temperature Limits

Critical

General environmental conditions inside the library are outside the specified temperature range.

Library temperature limits exceeded.

11

0x0b

Library Voltage Limits

Critical

The voltage supply to the library is outside the specified range. There is a potential problem with the power supply or failure of a redundant power supply.

Library voltage limits exceeded

12

0x0c

Library Stray Tape

Critical

A cartridge has been left inside the library by a previous hardware fault:

  1. Insert an empty magazine to clear the fault.
  2. If the fault does not clear, turn the library off and then on again.
  3. If the problem persists, call the library supplier help line.

Stray cartridge left in library drive after previous error recovery.

13

0x0d

Library Pick Retry

Warning

There is a potential problem with the drive ejecting cartridges or with the library mechanism picking a cartridge from a slot.

No action needs to be taken at this time.

If the problem persists, call the library supplier help line.

Operation to pick a cartridge from a slot had to perform an excessive number of retries before succeeding.

14

0x0e

Library Place Retry

Warning

There is a potential problem with the library mechanism placing a cartridge into a slot.

No action needs to be taken at this time.

If the problem persists, call the library supplier help line.

Operation to place a cartridge into a slot had to perform an excessive number of retries before succeeding.

15

0x0f

Library Load Retry

Warning

There is a potential problem with the drive or the library mechanism loading cartridges, or an incompatible cartridge.

Operation to load a cartridge into a drive had to perform an excessive number of retries before succeeding.

16

0x10

Library Door

Critical

The library has failed because the door is open:

  1. Clear any obstructions from the library door.
  2. Close the library door.
  3. If the problem persists, call the library supplier help line.

Changer door open prevents library functioning.

17

0x11

Library Mailslot

Critical

There is a mechanical problem with the library media import/export mailslot.

Mechanical problem with import/export mailslot

18

0x12

Library Magazine

Critical

The library cannot operate without the magazine:

  1. Insert the magazine into the library.
  2. Restart the operation.

Library magazine not present.

19

0x13

Library Security

Warning

Library security has been compromised.

Library door opened then closed during operation.

20

0x14

Library Security Mode

Information

The library security mode has been changed. The library has either been put into secure mode, or the library has exited the secure mode.

This is for information purposes only. No action is required.

Library security mode changed.

21

0x15

Library Offline

Information

The library has been manually turned offline and is unavailable for use.

Library manually turned offline.

22

0x16

Library Drive Offline

Information

A drive inside the library has been taken offline.

This is for information purposes only. No action is required.

Library turned internal drive offline.

23

0x17

Library Scan Retry

Warning

There is a potential problem with the bar code label or the scanner hardware in the library mechanism.

No action needs to be taken at this time.

If the problem persists, call the library supplier help line.

Operation to scan the barcode on a cartridge had to perform an excessive number of retries before succeeding.

24

0x18

Library Inventory

Critical

The library has detected an inconsistency in its inventory.

  1. Redo the library inventory to correct inconsistency.
  2. Restart the operation.
  3. Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory.

Inconsistent media inventory.

25

0x19

Library Illegal Operation

Warning

A library operation has been attempted that is invalid at this time.

Illegal operation detected.

26

0x1a

Dual-Port Interface Error

Warning

A redundant interface port on the library has failed.

Failure of one interface port in a dual-port configuration, for example, Fibrechannel.

27

0x1b

Cooling Fan Failure

Warning

A library cooling fan has failed.

One or more fans inside the library have failed. Internal flag state only cleared when all fans are working again.

28

0x1c

Power Supply

Warning

A redundant power supply has failed inside the library.

Check the library users manual for instructions on replacing the failed power supply.

Redundant PSU failure inside the library subsystem.

29

0x1d

Power Consumption

Warning

The library power consumption is outside the specified range.

Power consumption of one or more devices inside the library is outside specified range.

30

0x1e

Pass-through mechanism

failure.

Critical

A failure has occurred in the cartridge pass-through mechanism between two library modules.

Error occurred in pass-through mechanism during self test or while attempting to transfer a cartridge between library modules.

31

0x1f

Cartridge in pass-through mechanism

Critical

A cartridge has been left in the pass-through mechanism from a previous hardware fault.

Check the library users guide for instructions on clearing this fault.

Cartridge left in the pass-through

mechanism between two library modules.

32

0x20

Unreadable bar code labels

Information

The library was unable to read the bar code on a cartridge.

Unable to read a barcode label on a cartridge during library inventory/scan.