Tape Changer Alerts

In this article

    There are 3 types of error flags:

    Severity

    Urgent User Intervention

    Risk of Data Loss

    Explanations

    Critical

    X

    X

     

    Warning

     

    X

    X

    Information

     

     

    X

    You may get one of the following tape changer alerts when working with Veeam Backup & Replication:

    Alert Code (Dec)

    Alert Code (Hex)

    Flag

    Severity

    Description

    Cause

    0

    0x00

     

    Information

    Unknown changer alert.

     

    1

    0x01

    Library Hardware A

    Critical

    The library mechanism is having difficulty communicating with the drive:

    1. Turn the library off then on.
    2. Restart the operation.
    3. If the problem persists, call the library supplier help line.

    Changer mechanism is having trouble communicating with the internal drive.

    2

    0x02

    Library Hardware B

    Warning

    There is a problem with the library mechanism.

    If problem persists call the library supplier help line.

    Changer mechanism has a hardware fault.

    3

    0x03

    Library Hardware C

    Critical

    The library has a hardware fault:

    1. Reset the library.
    2. Restart the operation.
    3. Check the library users manual for device specific instructions on resetting the device.

    The changer mechanism has a hardware fault that requires reset to recover.

    4

    0x04

    Library Hardware D

    Critical

    The library has a hardware fault:

    1. Turn the library off then on again.
    2. Restart the operation.
    3. If the problem persists, call the library supplier help line.
    4. Check the library users manual for device specific instructions on turning the device power on and off.

    The changer mechanism has a hardware fault that is not mechanically related, or requires a power cycle to recover.

    5

    0x05

    Library Diagnostics Required

    Warning

    The library mechanism may have a hardware fault:

    1. Run extended diagnostics to verify and diagnose the problem.
    2. Check the library users manual for device specific instructions on running extended diagnostic tests.

    The changer mechanism may a hardware fault which would be identified by extended diagnostics (for example, SCSI Send Diagnostic).

    6

    0x06

    Library Interface

    Critical

    The library has a problem with the host interface:

    1. Check the cables and connections.
    2. Restart the operation.

    The library has identified an interfacing fault.

    7

    0x07

    Predictive Failure

    Warning

    A hardware failure of the library is predicted.

    Call the library supplier help line.

    Predictive failure of library hardware.

    8

    0x08

    Library Maintenance

    Warning

    Preventive maintenance of the library is required.

    Check the library users manual for device specific preventative maintenance tasks, or call your library supplier help line.

    Library preventative maintenance required.

    9

    0x09

    Library Humidity Limits

    Critical

    General environmental conditions inside the library are outside the specified humidity range.

    Library humidity limits exceeded.

    10

    0x0a

    Library Temperature Limits

    Critical

    General environmental conditions inside the library are outside the specified temperature range.

    Library temperature limits exceeded.

    11

    0x0b

    Library Voltage Limits

    Critical

    The voltage supply to the library is outside the specified range. There is a potential problem with the power supply or failure of a redundant power supply.

    Library voltage limits exceeded

    12

    0x0c

    Library Stray Tape

    Critical

    A cartridge has been left inside the library by a previous hardware fault:

    1. Insert an empty magazine to clear the fault.
    2. If the fault does not clear, turn the library off and then on again.
    3. If the problem persists, call the library supplier help line.

    Stray cartridge left in library drive after previous error recovery.

    13

    0x0d

    Library Pick Retry

    Warning

    There is a potential problem with the drive ejecting cartridges or with the library mechanism picking a cartridge from a slot.

    No action needs to be taken at this time.

    If the problem persists, call the library supplier help line.

    Operation to pick a cartridge from a slot had to perform an excessive number of retries before succeeding.

    14

    0x0e

    Library Place Retry

    Warning

    There is a potential problem with the library mechanism placing a cartridge into a slot.

    No action needs to be taken at this time.

    If the problem persists, call the library supplier help line.

    Operation to place a cartridge into a slot had to perform an excessive number of retries before succeeding.

    15

    0x0f

    Library Load Retry

    Warning

    There is a potential problem with the drive or the library mechanism loading cartridges, or an incompatible cartridge.

    Operation to load a cartridge into a drive had to perform an excessive number of retries before succeeding.

    16

    0x10

    Library Door

    Critical

    The library has failed because the door is open:

    1. Clear any obstructions from the library door.
    2. Close the library door.
    3. If the problem persists, call the library supplier help line.

    Changer door open prevents library functioning.

    17

    0x11

    Library Mailslot

    Critical

    There is a mechanical problem with the library media import/export mailslot.

    Mechanical problem with import/export mailslot

    18

    0x12

    Library Magazine

    Critical

    The library cannot operate without the magazine:

    1. Insert the magazine into the library.
    2. Restart the operation.

    Library magazine not present.

    19

    0x13

    Library Security

    Warning

    Library security has been compromised.

    Library door opened then closed during operation.

    20

    0x14

    Library Security Mode

    Information

    The library security mode has been changed. The library has either been put into secure mode, or the library has exited the secure mode.

    This is for information purposes only. No action is required.

    Library security mode changed.

    21

    0x15

    Library Offline

    Information

    The library has been manually turned offline and is unavailable for use.

    Library manually turned offline.

    22

    0x16

    Library Drive Offline

    Information

    A drive inside the library has been taken offline.

    This is for information purposes only. No action is required.

    Library turned internal drive offline.

    23

    0x17

    Library Scan Retry

    Warning

    There is a potential problem with the bar code label or the scanner hardware in the library mechanism.

    No action needs to be taken at this time.

    If the problem persists, call the library supplier help line.

    Operation to scan the barcode on a cartridge had to perform an excessive number of retries before succeeding.

    24

    0x18

    Library Inventory

    Critical

    The library has detected an inconsistency in its inventory.

    1. Redo the library inventory to correct inconsistency.
    2. Restart the operation.
    3. Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory.

    Inconsistent media inventory.

    25

    0x19

    Library Illegal Operation

    Warning

    A library operation has been attempted that is invalid at this time.

    Illegal operation detected.

    26

    0x1a

    Dual-Port Interface Error

    Warning

    A redundant interface port on the library has failed.

    Failure of one interface port in a dual-port configuration, for example, Fibrechannel.

    27

    0x1b

    Cooling Fan Failure

    Warning

    A library cooling fan has failed.

    One or more fans inside the library have failed. Internal flag state only cleared when all fans are working again.

    28

    0x1c

    Power Supply

    Warning

    A redundant power supply has failed inside the library.

    Check the library users manual for instructions on replacing the failed power supply.

    Redundant PSU failure inside the library subsystem.

    29

    0x1d

    Power Consumption

    Warning

    The library power consumption is outside the specified range.

    Power consumption of one or more devices inside the library is outside specified range.

    30

    0x1e

    Pass-through mechanism

    failure.

    Critical

    A failure has occurred in the cartridge pass-through mechanism between two library modules.

    Error occurred in pass-through mechanism during self test or while attempting to transfer a cartridge between library modules.

    31

    0x1f

    Cartridge in pass-through mechanism

    Critical

    A cartridge has been left in the pass-through mechanism from a previous hardware fault.

    Check the library users guide for instructions on clearing this fault.

    Cartridge left in the pass-through

    mechanism between two library modules.

    32

    0x20

    Unreadable bar code labels

    Information

    The library was unable to read the bar code on a cartridge.

    Unable to read a barcode label on a cartridge during library inventory/scan.