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Veeam Availability Console 3.0
Guide for Resellers

Downloading Veeam Backup Agent Logs

You can export logs for Veeam backup agent installed on managed computers. Exported data is saved in a ZIP archive.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Service Provider Global Administrator, Service Provider Administrator, Service Provider Operator.

Downloading Veeam Backup Agent Logs

To download Veeam backup agent logs:

  1. Log in to Veeam Availability Console.

For details, see Accessing Veeam Availability Console.

  1. In the menu on the left, click Backup Jobs.
  2. Open the Managed Backup Agents tab.
  3. Select the necessary Veeam backup agents in the list.
  4. At the top of the jobs list, click Download Logs.
  5. In the Download Logs dialog box, specify a time interval for which logs must be collected:
  • Collect logs for the last ... days — choose this option to collect data for a specific number of days in the past.
  • Collect logs for the specified time period — choose this option to collect data for a specific time interval in the past.
  1. Click OK.
  2. Wait until Veeam Availability Console collects log data.

The file with exported data will be saved to the default download location on your computer.

Other Ways to Download Veeam Backup Agent Logs

You can download Veeam backup agent logs in the list of managed Veeam backup agents:

  1. Log in to Veeam Availability Console.

For details, see Accessing Veeam Availability Console.

  1. Do one of the following:
  • [For Service Provider Global Administrator, Service Provider Administrator] In the menu on the left, click Discovery.
  • [For Service Provider Operator] In the menu on the left, click Managed Computers.
  1. Open the Discovered Backup Agents tab.
  2. Select the necessary Veeam backup agents in the list.
  3. At the top of the list, click Backup Agent and select Download Logs.
  4. In the Download Logs window, specify a time interval for which logs must be collected:
  • Last ... days — choose this option to collect data for a specific number of days in the past.
  • Period — choose this option to collect data for a specific time interval in the past.
  1. Click Apply.

Veeam Availability Console will display a window with message notifying that the download process started. Click OK to close the window.

  1. Wait until Veeam Availability Console collects log data.

The file with exported data will be saved to the default download location on your computer.

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Usage Scenarios for Service Providers

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