Veeam Service Provider Console 4.0
Guide for Resellers
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Collecting Data

By default, Veeam Service Provider Console management agents send data to Veeam Service Provider Console every hour, or when specific events, such as backup job failure, occur. If required, you can initiate unscheduled data collection from machines that run management agents. These can be machines hosting Veeam backup agents, Veeam Backup & Replication and Veeam Backup Enterprise Manager.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Service Provider Global Administrator, Service Provider Administrator, Service Provider Operator.

Collecting Data from Veeam Backup Agents

To initiate data collection from Veeam backup agents:

  1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

  1. Do one of the following:
  • [For Service Provider Global Administrator, Service Provider Administrator] In the menu on the left, click Discovery.
  • [For Service Provider Operator] In the menu on the left, click Managed Computers.
  1. Open the Discovered Backup Agents tab.
  2. Select one or more Veeam backup agents in the list.
  3. Click Collect Data.

Collecting Data from Veeam Backup & Replication

To initiate data collection from Veeam Backup & Replication and Veeam Backup Enterprise Manager servers:

  1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

  1. Do one of the following:
  • [For Service Provider Global Administrator, Service Provider Administrator] In the menu on the left, click Discovery.
  • [For Service Provider Operator] In the menu on the left, click Managed Computers.
  1. Open the Discovered Backup Servers tab.
  2. Select one or more backup servers in the list.
  3. Click Collect Data.

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