Veeam Service Provider Console 4.0
Guide for Resellers
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Resetting Password

If you forget your password, you can reset it.

Note:

To be able to reset the password, you must have an email address and an answer to the security question specified in your user profile. Veeam Service Provider Console will use this information to reset the password. For details on working with user profile details, see Modifying Own User Profile.

To reset the password:

  1. Navigate to the Veeam Service Provider Console Login page.

For details, see Accessing Veeam Service Provider Console.

  1. Click the Forgot password link.

Veeam Service Provider Console will launch the Reset Password wizard.

  1. At the Reset User Password step of the wizard, type your user name and an email address specified in your user profile.

The user name must be provided in the Reseller Name\User format.

Specify User Name and Password

  1. At the Security Question step of the wizard, type an answer to the security question specified in your user profile.

Specify Answer to Security Question

  1. Check your inbox for an email message with instructions for resetting the password.

The message will include a temporary password generated for you by Veeam Service Provider Console.

  1. Click the Login to Client Portal link in the email message.
  2. Log in to Veeam Service Provider Console with your user name and the temporary password.

The user name must be provided in the Reseller Name\User format.

  1. At the top right corner, click your user name and choose Edit Profile.

Veeam Service Provider Console will launch the Edit User wizard.

  1. Navigate to the Login Info step of the wizard.
  2. In the Current password field, type the temporary password.
  3. In the New password and Confirm password fields, type a new password.

Change Temporary Password

  1. Click Finish.
  2. After you change the password, log in to Veeam Service Provider Console using your new password.

Other Ways to Reset Password

If you cannot obtain a temporary password by email for some reason (for example, you did not specify your email address or an answer to a security question in your user profile settings), contact the Administrator of the Reseller Portal. The Service Provider Global Administrator or Service Provider Administrator can reset the password for you.

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Deployment GuideGuide for Service ProvidersGuide for End UsersGuide for ResellersUsage Scenarios for Service ProvidersRESTful API ReferenceVeeam Cloud Connect GuideVeeam Agent for Microsoft Windows Documentation
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