Veeam Service Provider Console 4.0
Guide for Resellers
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Starting, Stopping and Retrying Jobs

You can start, stop and retry VM and file jobs from ConnectWise Automate Control Center. For example, if a backup job failed, you can manually retry or start this job to avoid data loss.

Starting Jobs

To start one or more Veeam Backup & Replication jobs:

  1. Log in to ConnectWise Automate Control Center.

The account used to access ConnectWise Automate must have the necessary permissions. For details, see section Permissions of the Veeam Service Provider Console Deployment Guide.

  1. In the menu on the left, click Browse.
  2. In the Clients tab, expand Clients and double-click the name of a company or location integrated with Veeam Service Provider Console.
  3. In the pop-up window, navigate to the Veeam Service Provider Console tab.
  4. Open the necessary tab:
  • Protected Virtual Machines — select this tab to start VM protection jobs (Backup, Replication, SureBackup, Backup Copy, Backup to Tape, VM Copy, SQL Log Backup, Oracle Log Backup)
  • Protected File Shares — select this tab to start file protection jobs (File Share Backup, File Share Backup Copy, File Copy, File to Tape)
  1. Select the necessary jobs in the list.
  2. At the top of the list, click Start.

Stopping Jobs

To stop one or more running Veeam Backup & Replication jobs:

  1. Log in to ConnectWise Automate Control Center.

The account used to access ConnectWise Automate must have the necessary permissions. For details, see section Permissions of the Veeam Service Provider Console Deployment Guide.

  1. In the menu on the left, click Browse.
  2. In the Clients tab, expand Clients and double-click the name of a company or location integrated with Veeam Service Provider Console.
  3. In the pop-up window, navigate to the Veeam Service Provider Console tab.
  4. Open the necessary tab:
    • Protected Virtual Machines — select this tab to stop VM protection jobs (Backup, Replication, SureBackup, Backup Copy, Backup to Tape, VM Copy, SQL Log Backup, Oracle Log Backup)
    • Protected File Shares — select this tab to stop file protection jobs (File Share Backup, File Share Backup Copy, File Copy, File to Tape)
  1. Select the necessary jobs in the list.
  2. At the top of the list, click Stop.

Retrying Jobs

To restart one or more failed Veeam Backup & Replication jobs:

  1. Log in to ConnectWise Automate Control Center.

The account used to access ConnectWise Automate must have the necessary permissions. For details, see section Permissions of the Veeam Service Provider Console Deployment Guide.

  1. In the menu on the left, click Browse.
  2. In the Clients tab, expand Clients and double-click the name of a company or location integrated with Veeam Service Provider Console.
  3. In the pop-up window, navigate to the Veeam Service Provider Console tab.
  4. Open the necessary tab:
  • Protected Virtual Machines — select this tab to retry VM protection jobs (Backup, Replication, SureBackup, Backup Copy, Backup to Tape, VM Copy, SQL Log Backup, Oracle Log Backup)
  • Protected File Shares — select this tab to retry file protection jobs (File Share Backup, File Share Backup Copy, File Copy, File to Tape)
  1. Select the necessary jobs in the list.
  2. At the top of the list, click Retry.

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