Enabling, Disabling and Resetting MFA for Reseller Portal Users

You can configure MFA for other Reseller portal users.

Important!

If you configure MFA for an account that is used for integration with third party applications, that integration will stop working. To avoid that, first configure API key, as described in the Configuring API Keys section.

Required Privileges

To perform this task, a user must have the following role assigned: Service Provider Global Administrator, Service Provider Administrator.

Enabling MFA

To enforce MFA for portal users:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Roles & Users and navigate to My Company.
Open the Local Users tab.
Select one or more users in the list.
At the top of the user list, click MFA and select Enforce policy.

Alternatively, you can right-click the necessary user, choose MFA and select Enforce policy.

On the next authorization session, each user will be prompted to configure MFA on the Multi-Factor Authentication step of the Edit User wizard as described in the Modifying Own User Profile section.

Disabling MFA

To allow portal users disable MFA:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Roles & Users and navigate to My Company.
Open the Local Users tab.
Select one or more users in the list.
At the top of the user list, click MFA and select Disable enforcement.

Alternatively, you can right-click the necessary user, choose MFA and select Disable enforcement.

On the next authorization session, each user can disable MFA on the Multi-Factor Authentication step of the Edit User wizard as described in the Modifying Own User Profile section.

Note:

If MFA is already enabled for your company by your service provider, you cannot disable MFA enforcement for portal users.

Resetting MFA

To reset MFA for portal users:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Roles & Users and navigate to My Company.
Open the Local Users tab.
Select one or more users in the list.
At the top of the user list, click MFA and select Reset configured MFA.

Alternatively, you can right-click the necessary user, choose MFA and select Reset configured MFA.

Note:

Service Provider Administrator can reset MFA for Service Provider Global Administrator. It can be useful in case Service Provider Global Administrator changes the device that is used for authentication.