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Veeam Service Provider Console 8.1
Guide for Resellers
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Veeam Service Provider Console 8.1
Guide for Resellers
  • About Veeam Service Provider Console
    • Veeam Service Provider Console Management Capabilities
  • Accessing Veeam Service Provider Console
    • Resetting Password
  • Getting Started
  • Configuring Veeam Service Provider Console Settings
    • Filling Company Profile
    • Customizing Portal Branding
    • Configuring Notification Settings
    • Configuring API Keys
      • Modifying API Keys
      • Deleting API Keys
    • Configuring Multi-Factor Authentication
      • Enabling, Disabling and Resetting MFA for Reseller Portal Users
      • Enabling, Disabling and Resetting MFA for Company Users
      • Enabling and Disabling MFA using REST API
      • MFA Policies
    • Single Sign-On Authentication
      • Managing Identity Providers
      • Configuring Mapping Rules
  • Managing Companies
    • Creating Companies
      • Step 1. Launch New Company Wizard
      • Step 2. Specify Company Details
      • Step 3. Select Company Type
      • Step 4. Specify User Credentials
      • Step 5. Allocate Service Quota
        • Allocating Cloud Backup Resources
        • Allocating Cloud Replication Resources
        • Configuring Network Extension Settings
        • Allocating Microsoft 365 Server Resources
        • Allocating Microsoft 365 Repository Resources
      • Step 6. Choose Subscription Plan
      • Step 7. Configure Bandwidth Settings
      • Step 8. Configure Multi-Factor Authentication
      • Step 9. Configure Notification Settings
      • Step 10. Review Settings
      • Step 11. Create Company Locations
    • Sending Welcome Email Message
    • Disabling and Enabling Companies
    • Modifying Company Settings
    • Managing Company Region
    • Resetting Company Security Token
    • Enabling and Disabling MFA for Companies
    • Removing Companies
    • Viewing and Exporting Company Details
  • Managing Veeam Service Provider Console Agents
    • Obtaining Management Agent Setup File
    • Deploying Veeam Service Provider Console Management Agents
      • Deploying Management Agents with Discovery Rules
        • Configuring Windows Discovery Rules
          • Configuring Network-Based Discovery Rules
          • Configuring Active Directory Discovery Rules
          • Configuring Import-Based Discovery Rules
        • Configuring Linux Discovery Rules
          • Configuring Network-Based Discovery Rules
          • Configuring Import-Based Discovery Rules
        • Running Discovery
        • Resetting Discovered Computers
        • Configuring Email Notifications About Discovery Results
        • Viewing and Exporting Discovery Results
      • Deploying Management Agents Manually
        • Deploying Windows Management Agents
        • Deploying Linux Management Agents
        • Deploying Mac Management Agents
    • Upgrading Management Agents
    • Setting Master Agent for Discovery
    • Modifying Management Agent Credentials
    • Accepting and Rejecting Management Agent Connections
    • Setting Company to Management Agents
    • Rebooting Remote Computers
    • Restarting Management Agent Service
    • Collecting Data
    • Uninstalling Management Agents
  • Managing Veeam Backup Agents
    • Installing Veeam Backup Agents
      • Installing Veeam Backup Agents Automatically
      • Installing Veeam Backup Agents Manually
    • Activating Veeam Backup Agents
    • Configuring Backup Job Settings
      • Configuring Backup Policies
        • Creating Windows Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Folders to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Choose Local Backup Cache Location
          • Step 17. Specify Guest OS Processing Options
          • Step 18. Configure Backup Schedule
          • Step 19. Review Backup Policy Settings
        • Creating Linux Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Directories to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Specify Guest OS Processing Options
          • Step 17. Configure Backup Schedule
          • Step 18. Review Backup Policy Settings
        • Creating Mac Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Folders to Back Up
          • Step 6. Choose Backup Destination
          • Step 7. Specify Local Storage Settings
          • Step 8. Specify Shared Folder Settings
          • Step 9. Specify Backup Server Settings
          • Step 10. Specify Backup Repository Settings
          • Step 11. Specify Cloud Backup Settings
          • Step 12. Specify Cloud Repository Quota
          • Step 13. Specify Advanced Job Settings
          • Step 14. Configure Backup Schedule
          • Step 15. Review Backup Job Settings
        • Creating Backup Policies from Backup Job Configurations
        • Assigning Backup Policies
        • Modifying Backup Policies
        • Updating Backup Job Configuration
        • Copying Backup Policies
        • Removing Backup Policies
      • Configuring Backup Job Settings for Individual Computers
    • Enabling Read-Only Access Mode
    • Configuring Global Settings for Veeam Agent for Microsoft Windows
    • Managing Veeam Backup Agent Jobs
      • Starting and Stopping Veeam Backup Agent Jobs
      • Disabling and Enabling Veeam Backup Agent Jobs
      • Modifying Veeam Backup Agent Jobs
      • Removing Veeam Backup Agent Jobs
      • Viewing and Exporting Managed Veeam Backup Agent Job Details
    • Upgrading Veeam Backup Agents
      • Upgrading Veeam Backup Agents from Veeam Installation Server
      • Upgrading Veeam Backup Agents in Offline Mode
    • Applying Patches to Veeam Backup Agents
    • Assigning Custom Tags to Veeam Backup Agents
    • Managing CBT Driver
    • Restarting Veeam Backup Agents
    • Uninstalling Veeam Backup Agents
    • Viewing and Exporting Veeam Backup Agent Details
    • Viewing and Exporting Protected Computer Details
    • Performing File-Level Restore
      • Restoring Windows Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
      • Restoring Linux Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
      • Restoring Mac Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
  • Managing Veeam Backup & Replication
    • Managing Veeam Backup & Replication Servers
      • Installing Veeam Backup & Replication
      • Connecting Veeam Backup & Replication Servers
      • Applying Patches to Veeam Backup & Replication Servers
      • Upgrading Veeam Backup & Replication Servers
      • Assigning Custom Tags to Veeam Backup & Replication Servers
      • Accessing Veeam Backup & Replication Server PowerShell Console
      • Resetting Veeam Backup & Replication Installation ID
      • Restarting Backup Services
    • Managing Veeam Backup & Replication Jobs
      • Creating Backup Jobs
        • Creating vSphere Backup Jobs
          • Step 1. Launch New vSphere Backup Job Wizard
          • Step 2. Specify Job Name and Description
          • Step 3. Select Objects to Back Up
          • Step 4. Specify Backup Repository Settings
          • Step 5. Specify Guest OS Processing Options
          • Step 6. Configure Backup Job Schedule
          • Step 7. Review Backup Job Settings
        • Creating Cloud Director Backup Jobs
          • Step 1. Launch New Cloud Director Backup Job Wizard
          • Step 2. Specify Job Name and Description
          • Step 3. Select Objects to Back Up
          • Step 4. Specify Backup Repository Settings
          • Step 5. Specify Guest OS Processing Options
          • Step 6. Configure Backup Job Schedule
          • Step 7. Review Backup Job Settings
      • Modifying Backup Job Settings
      • Removing Veeam Backup & Replication Jobs
      • Starting, Stopping and Retrying Jobs
      • Disabling and Enabling Jobs
      • Downloading Job Logs and Session Report
    • Viewing and Exporting Job Details
      • Virtual Machines
      • File Shares
      • Object Storage
      • Computers Protected by Veeam Backup & Replication
    • Viewing and Exporting Protected Workload Details
      • Virtual Machines
      • File Shares
      • Object Storage
      • Computers Protected by Veeam Backup & Replication
    • Managing Failover Plans
      • Starting Failover Plans
      • Undoing Failover Plans
      • Viewing and Exporting Failover Plan Details
    • Viewing and Exporting Veeam Backup & Replication Server Details
  • Managing Veeam Backup for Public Clouds
    • Creating Veeam Backup for Public Clouds Policies
    • Modifying Veeam Backup for Public Clouds Policies
    • Removing Veeam Backup for Public Clouds Policies
    • Starting and Stopping Veeam Backup for Public Clouds Policies
    • Disabling and Enabling Veeam Backup for Public Clouds Policies
    • Restoring Veeam Backup for Public Clouds Workloads
    • Accessing Veeam Backup for Public Clouds Portal
    • Viewing and Exporting Job Details
      • Virtual Machines
      • File Shares
      • Cloud Databases
      • Cloud Networks
    • Viewing and Exporting Protected Workload Details
      • Virtual Machines
      • File Shares
      • Cloud Databases
      • Cloud Networks
    • Viewing and Exporting Cloud Backup Appliance Details
  • Managing Veeam Backup for Microsoft 365
    • Activating Veeam Backup for Microsoft 365 Servers in Veeam Service Provider Console
    • Creating Veeam Backup for Microsoft 365 Jobs
      • Creating Backup Jobs
        • Before You Begin
        • Step 1. Launch New Backup Job Wizard
        • Step 2. Specify Job Name and Description
        • Step 3. Choose Organization to Back Up
        • Step 4. Choose Backup Mode
        • Step 5. Choose Backup Repository
        • Step 6. Configure Backup Schedule
        • Step 7. Review Backup Job Settings
      • Creating Backup Copy Jobs
        • Before You Begin
        • Step 1. Launch New Backup Copy Job Wizard
        • Step 2. Choose Backup Copy Target
        • Step 3. Configure Backup Copy Schedule
        • Step 4. Review Backup Copy Job Settings
    • Managing Veeam Backup for Microsoft 365 Jobs
      • Modifying Veeam Backup for Microsoft 365 Jobs
      • Removing Veeam Backup for Microsoft 365 Jobs
      • Starting and Stopping Jobs
      • Disabling and Enabling Jobs
      • Accessing Veeam Backup for Microsoft 365 Restore Portal
      • Viewing and Exporting Job Details
      • Viewing and Exporting Protected Object Details
    • Viewing and Exporting Veeam Backup for Microsoft 365 Server Details
  • Managing Veeam ONE
    • Enabling and Disabling Alarm Synchronization
    • Resetting Veeam ONE Installation ID
    • Viewing and Exporting Veeam ONE Server Details
  • Billing
    • Services
    • Managing Subscription Plans
      • Creating Subscription Plans
        • Step 1. Launch New Subscription Plan Wizard
        • Step 2. Specify Subscription Plan Name and Description
        • Step 3. Specify Currency, Tax and Discount
        • Step 4. Specify Rates for General Services
        • Step 5. Specify Rates for Managed Backup Services
        • Step 6. Specify Rates for Cloud Connect Services
        • Step 7. Specify Rates for Microsoft 365 Services
        • Step 8. Specify Rates for Public Cloud Services
        • Step 9. Specify Rates for Rental Licenses
        • Step 10. Review Subscription Plan Settings
      • Assigning Subscription Plans
      • Modifying Subscription Plans
      • Copying Subscription Plans
      • Removing Subscription Plans
      • Viewing Subscription Plan Details
    • Managing Invoices
      • Configuring Invoice Appearance and Billing Notifications
      • Choosing Invoice Type
      • Scheduling Invoices
      • Creating Invoices Manually
      • Sending Invoices
      • Marking Invoices as Paid and Unpaid
      • Deleting Invoices
      • Viewing and Downloading Invoice Details
    • How Cost of Service is Calculated
    • Measuring Amount of Consumed Services
  • Working with Alarms
    • Managing Alarms
      • Modifying Alarm Settings
        • Modifying Multiple Alarms
      • Copying Alarms
      • Changing Alarm Assignment Scope
      • Enabling and Disabling Alarms
      • Configuring Alarm Email Notifications
    • Working with Triggered Alarms
      • Viewing and Exporting Triggered Alarms
      • Resolving Alarms
      • Acknowledging Alarms
      • Deleting Alarms
  • Monitoring
    • Overview
    • RPO & SLA
    • Resources & Billing
    • Session States
  • Backup Reporting
    • Customizing Report Logo and Report Notifications
    • Configuring Backup Reports
      • Creating Protected VMs Report
      • Creating Protected Data Backup Report
      • Creating Protected Computers Report
      • Creating Protected Databases Report
      • Creating Protected Microsoft 365 Objects Report
      • Creating Protected Cloud Networks Report
    • Modifying Backup Report Configuration
    • Deleting Backup Report Configuration
    • Running Backup Reports
    • Viewing Backup Reports
      • Protected VMs Backup Report
      • Protected Data Backup Report
      • Protected Computers Backup Report
      • Protected Databases Backup Report
      • Protected Microsoft 365 Objects Backup Report
      • Protected Cloud Networks Backup Report
    • Sending Backup Reports
    • Deleting Backup Reports
  • Managing Portal Users
    • User Roles and Permissions
    • Creating Portal Users
      • Creating Service Provider Administrators
      • Creating Service Provider Operators
      • Creating Service Provider Users
      • Creating Service Provider Invoice Auditors
    • Modifying Portal Users
    • Removing Portal Users
    • Disabling and Enabling Portal Users
    • Managing Company Users
      • Company User Roles and Permissions
      • Creating Company Users
        • Creating Company Administrators
        • Creating Location Administrators
        • Creating Location Users
        • Creating Subtenants
        • Creating Company Invoice Auditors
      • Managing Company Owners
      • Modifying Company Users
      • Removing Company Users
      • Disabling and Enabling Company Users
    • Modifying Own User Profile
  • Managing Locations
    • Creating Locations
    • Setting Locations
    • Modifying Locations
    • Removing Locations
  • Plugins and Integration
    • Integration with ConnectWise Manage
      • Enabling ConnectWise Manage Integration
        • Step 1. Obtain ConnectWise Manage API Keys
        • Step 2. Configure Plugin Connection
        • Step 3. Enable Integration Features
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring Consolidated Billing
      • Configuring Automated Ticketing
      • Refreshing Data
    • Integration with ConnectWise Automate
      • Enabling ConnectWise Automate Integration
        • Step 1. Install Veeam Service Provider Console Plugin for ConnectWise Automate
        • Step 2. Connect Veeam Service Provider Console Server
      • Updating ConnectWise Automate Plugin
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring ConnectWise Automate Internal Monitors
      • Configuring Locations Integration
        • Creating New Locations
        • Mapping Locations
        • Removing Mapping
      • Managing Veeam Backup Agents
        • Installing Veeam Backup Agents
        • Activating Veeam Backup Agents
        • Assigning Backup Policies
        • Managing Veeam Backup Agents Jobs
          • Starting and Stopping Veeam Backup Agents Jobs
          • Disabling and Enabling Veeam Backup Agents Jobs
          • Removing Veeam Backup Agents Jobs
        • Enabling and Disabling Read-Only Access Mode
        • Configuring Veeam Backup Agents Global Settings
        • Updating Veeam Backup Agents
        • Uninstalling Veeam Backup Agents
      • Managing Veeam Backup & Replication Jobs
        • Starting, Stopping and Retrying Jobs
        • Disabling and Enabling Jobs
        • Viewing Veeam Backup & Replication Job Details
          • Virtual Machines
          • File Shares
          • Computers Protected by Veeam Backup & Replication
      • Synchronizing Data
      • Managing Maintenance Mode for Veeam Service Provider Console Plugin
        • Scheduling Maintenance Mode for Veeam Service Provider Console Plugin
    • Integration with VCSP Pulse
      • Enabling VCSP Pulse Integration
        • Step 1. Obtain VCSP Pulse Connection Token
        • Step 2. Configure Plugin Connection
      • Configuring Companies Integration
        • Creating New Companies in Veeam Service Provider Console
        • Creating New Companies in VCSP Pulse
        • Mapping Companies
        • Merging Companies
        • Removing Mapping
      • Managing License Keys
        • Creating License Keys
        • Modifying License Keys
        • Assigning License Keys
        • Copying License Keys
        • Enabling Automatic License Reporting
        • Viewing and Downloading License Keys
        • Revoking License Keys
        • Deleting License Keys
      • Synchronizing Data
    • Integration with Veeam Backup for Microsoft 365
      • Managing Microsoft 365 Organizations
        • Registering Microsoft 365 Organizations
        • Modifying Microsoft 365 Organizations
        • Removing Microsoft 365 Organizations
    • Integration with Veeam Backup for Public Clouds
      • Managing Veeam Backup for Public Clouds Accounts
        • Adding Accounts
          • Adding Amazon Web Services Accounts
          • Adding Microsoft Azure Accounts
          • Adding Google Cloud Accounts
          • Adding Databases Accounts
          • Adding Guest OS Accounts
        • Modifying Accounts
        • Removing Accounts
        • Collecting Data from Accounts
        • Viewing and Exporting Account Details
      • Managing Veeam Backup for Public Clouds Appliances
        • Adding Veeam Backup for Amazon Web Services Appliances
          • Connecting to Existing Veeam Backup for AWS Appliances
          • Deploying New Veeam Backup for AWS Appliances
        • Adding Veeam Backup for Microsoft Azure Appliances
          • Connecting to Existing Veeam Backup for Microsoft Azure Appliances
          • Deploying New Veeam Backup for Microsoft Azure Appliances
        • Adding Veeam Backup for Google Cloud Appliances
          • Connecting to Existing Veeam Backup for Google Cloud Appliances
          • Deploying New Veeam Backup for Google Cloud Appliances
        • Modifying Appliances
        • Removing Appliances
        • Updating Appliances
        • Verifying Appliances
        • Assigning Company to Appliance
        • Accessing Veeam Backup for Public Clouds Portals
        • Collecting Data from Appliances
        • Viewing and Exporting Appliance Details
      • Managing Veeam Backup for Public Clouds Repositories
  • Licensing
    • Installing License
      • Installing Veeam Backup & Replication License
      • Installing Veeam ONE License
      • Installing Veeam Backup for Microsoft 365 License
    • Deleting License
      • Deleting Veeam Backup & Replication License
      • Deleting Veeam ONE License
      • Revoking Veeam Backup Agent Licenses
    • Updating License
      • Updating Veeam Backup & Replication License
      • Updating Veeam ONE License
      • Updating Veeam Backup for Microsoft 365 License
    • Viewing License Details
      • License Quota Usage
      • Veeam Backup & Replication
      • Veeam Agents
      • Veeam ONE
      • Veeam Backup for Microsoft 365
    • Submitting License Usage Report
      • Step 1. Open License Usage Report
      • Step 2. Adjust and Approve Cloud Services Report
      • Step 3. Adjust and Approve Managed Services Report
      • Step 4. Adjust and Approve Hosted Services Report
      • Step 5. Submit Report
    • Viewing License Usage Reports
  • Audit and Logs
    • Downloading Veeam Backup Agent Logs
    • Downloading Logs from Veeam Backup & Replication Servers
    • Downloading Logs from Veeam ONE Servers
    • Downloading Logs from Veeam Backup for Microsoft 365 Servers
    • Downloading Veeam Service Provider Console Management Agent Logs
    • Downloading ConnectWise Automate Plugin Logs
  • Appendix
    • Advanced Installation and Configuration Procedures
      • How to Deploy Windows Management Agents with GPO
      • How to Upload Veeam Agent for Microsoft Windows Setup File to Client Computers with GPO
    • Alarms
    • Single Sign-On Access Configuration Examples
      • Configuring SSO for Keycloak
      • Configuring SSO for AD FS
      • Configuring SSO for Okta
      • Configuring SSO for Microsoft Entra ID
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>Guide for Resellers>Managing Portal Users>Creating Portal Users

Creating Portal Users

In this article

    To allow employees in your company work with the Reseller Portal, you can create new portal users:

    • Service Provider Administrators
    • Service Provider Operators
    • Service Provider Users
    • Service Provider Invoice Auditors

    Page updated 1/4/2024

    Page content applies to build 8.1.0.21999

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