Veeam Service Provider Console and its management agents must run the same software version. Otherwise, they cannot properly communicate with each other. When you upgrade or migrate to a new version of Veeam Service Provider Console, or install an update, you also need to upgrade management agents running on client computers.
To perform this task, a user must have one of the following roles assigned: Service Provider Global Administrator, Service Provider Administrator, Service Provider Operator.
Upgrading Management Agents
To upgrade Veeam Service Provider Console management agents:
- Log in to Veeam Service Provider Console.
For details, see Accessing Veeam Service Provider Console.
- Do one of the following:
- [For Service Provider Global Administrator, Service Provider Administrator] In the menu on the left, click Discovery.
- [For Service Provider Operator] In the menu on the left, click Managed Computers.
- Open the Discovered Computers tab.
- Click Filter. In the Filter by agent version section, select the Out-of-date check box only. Click Apply.
The list of discovered computers will display management agents whose software version does not coincide with the Veeam Service Provider Console version.
- Select the necessary management agents in the list.
- At the top of the list, click Management Agent and choose Upgrade.
- In the displayed window, check the result of the upgrade and click OK.