User Roles and Permissions

When you create a new user that can work with the Veeam Service Provider Console Reseller Portal, you must assign a role to this user. A user role defines permissions for a user, that is, what operations a user can perform, and what scope of data is available to a user in Veeam Service Provider Console.

Veeam Service Provider Console supports the following user roles for reseller companies:

Service Provider Global Administrator

Service Provider Global Administrator is the primary user acting on behalf of a reseller company that intermediates backup services to client companies. The Service Provider Global Administrator user is created when a reseller account is registered in Veeam Service Provider Console. For each reseller, there can be only one Service Provider Global Administrator.

Service Provider Administrator

Service Provider Administrator has a similar set of privileges as the Service Provider Global Administrator, but cannot modify or remove Service Provider Global Administrator.

Service Provider Operator

Service Provider Operator can perform all kinds of management tasks for companies in the access scope. Data available to a Service Provider Operator can be limited to one or more client companies, and the user can access data pertaining to all managed Veeam products.

Service Provider User

Service Provider User has access to client companies monitoring data, but cannot perform most configuration and management tasks. Data available to a Service Provider User can be limited to one or more client companies, and the user can access data pertaining to all managed Veeam products.

Service Provider Invoice Auditor

Service Provider Invoice Auditor has access to invoices and billing details pertaining to all client companies.

User Permissions

The following table describes what functionality is available to reseller users in the Reseller Portal in accordance with their user role.

Functionality

Service Provider Global Administrator

Service Provider Administrator

Service Provider Operator

Service Provider User

Service Provider Invoice Auditor

Configuration tasks

Full

Full

Only managed companies users

N/A

N/A

Plugin library

Full

Full

N/A

N/A

N/A

Client companies

Full

Full

Full (except for creation and removal)

Read

N/A

Managed computers

Full

Full

Full

Read

N/A

Discovery rules

Full

Full

Full

N/A

N/A

Veeam backup agent

Full

Full

Full

Read

N/A

File-level restore

Full

Full

Full

N/A

N/A

Veeam Backup & Replication

Full

Full

Full

Read

N/A

Veeam Backup for Public Clouds

Full

Full

Full

Read

N/A

Failover plans

Full

Full

Full

Read

N/A

Veeam Backup for Microsoft 365

Full

Full

Full

Read

N/A

Veeam ONE

Read

Read

Read

Read

N/A

Licensing

Full

Full

N/A

N/A

N/A

Invoices

Full

Full

Full

N/A

Full (for generated invoices)

Backup reports

Full

Full

Full

Read

N/A

Monitoring

Read

Read

Read

Read

N/A

Active alarms

Full

Full

Full

Read

N/A

Protected data

Read

Read

Read

Read

N/A

Logs

Full

Full

Full

N/A

N/A