User Roles and Permissions

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    When you create a new user that can work with the Veeam Service Provider Console Reseller Portal, you must assign a role to this user. A user role defines permissions for a user, that is, what operations a user can perform, and what scope of data is available to a user in Veeam Service Provider Console.

    Veeam Service Provider Console supports the following user roles for reseller companies:

    Service Provider Global Administrator

    Service Provider Global Administrator is the primary user acting on behalf of a reseller company that intermediates backup services to client companies. The Service Provider Global Administrator user is created when a reseller account is registered in Veeam Service Provider Console. For each reseller, there can be only one Service Provider Global Administrator.

    Service Provider Administrator

    Service Provider Administrator has a similar set of privileges as the Service Provider Global Administrator, but cannot modify or remove Service Provider Global Administrator.

    Service Provider Operator

    Service Provider Operator can perform all kinds of management tasks for companies in the access scope. Data available to a Service Provider Operator can be limited to one or more client companies, and the user can access data pertaining to all managed Veeam backup agents, Veeam Backup & Replication or Veeam Backup Enterprise Manager servers in these companies.

    Service Provider User

    Service Provider User has access to client companies monitoring data, but cannot perform most configuration and management tasks. Data available to a Service Provider User can be limited to one or more client companies, and the user can access data pertaining to all managed Veeam backup agents, Veeam Backup & Replication or Veeam Backup Enterprise Manager servers in these companies.

    Service Provider Invoice Auditor

    Service Provider Invoice Auditor has access to invoices and billing details pertaining to all client companies.

    User Permissions

    The following table describes what functionality is available to reseller users in the Reseller Portal in accordance with their user role.

    Functionality

    Service Provider Global Administrator

    Service Provider Administrator

    Service Provider Operator

    Service Provider User

    Service Provider Invoice Auditor

    Configuration tasks

    Full

    Full

    N/A

    N/A

    N/A

    Veeam Backup & Replication jobs

    Full

    Full

    Full

    Read

    N/A

    Veeam backup agent jobs

    Full

    Full

    Full

    Read

    N/A

    Failover plans

    Full

    Full

    Full

    Read

    N/A

    Client companies

    Full

    Full

    Full

    Read

    N/A

    Discovery rules

    Full

    Full

    Full

    Read

    N/A

    Managed computers

    Full

    Full

    Full

    Read

    N/A

    Invoices

    Full

    Full

    Full

    N/A

    Read

    Backup reports

    Full

    Full

    Full

    Read

    N/A

    Summary

    Full

    Full

    Full

    Read

    N/A

    Active alarms

    Full

    Full

    Full

    Read

    N/A

    Protected computers

    Full

    Full

    Full

    Read

    N/A