Step 8. Finalize Restore

After the wizard is closed, Veeam Backup & Replication opens the Veeam Backup browser displaying the file system tree of the restored VM.

You can perform the following operations in the Veeam Backup browser:


You can browse the VM guest OS files and access restored files on the FTP only while the Veeam Backup browser with the restored files is open. After the Veeam Backup browser is closed, the VM disks will be unmounted from the helper appliance, and the helper appliance will be deleted from the Hyper-V host.

Restoring Files to Original Location

To restore files and folders to the original location, right-click the necessary file or folder in the file system tree or in the details pane on the right and select one of the following commands:

Veeam Backup & Replication will add the .RESTORED-YYYYMMDDHHMMSS suffix to the original file name and store the restored file in the same folder where the original file resides.

Step 8. Finalize Restore 

If you restore files from disks that were not mounted to the file system, Veeam Backup & Replication asks for a target directory where to restore the selected files. In this case, file restore to the original location is not possible.

Step 8. Finalize Restore 

To restore files to the original location, Veeam Backup & Replication uses the account for VM guest OS access specified in the backup job settings. If this account does not have sufficient rights to access the target VM, you will be prompted to enter credentials. In the Credentials window, specify a user account to access the destination location (server or shared folder).

In some cases, you may remove the original VM and restore it from the backup by the time of file-level restore. If you then attempt to restore VM guest OS files to the original location, Veeam Backup & Replication will not be able to find the original VM by its reference ID, and display a warning. Click OK and browse to the target VM in the virtual infrastructure to which you want to restore VM guest OS files.

Saving Files to New Location

To save files and folders to a new location:

  1. Right-click the necessary file or folder and select Copy to.
  2. In the Select Destination window, select the necessary destination:

The server you add ad-hoc will not appear in the list of managed hosts in Veeam Backup & Replication: its purpose is to host the files that you recover. It will only remain visible in the Veeam Backup browser until all currently active file-level restore sessions are completed.


Only Linux servers can be added ad-hoc.

  1. If you want to preserve original permissions and ownership for recovered files, select the Preserve permissions and ownership check box in the Select Destination window.


To restore original permissions and ownership settings, the account you have specified should have privileges to change the owner on the selected server or shared folder.

  1. If prompted, in the Credentials window specify settings of the user account to access the destination location.

Step 8. Finalize Restore 

Accessing Files over FTP

If you have chosen to enable FTP server on the helper appliance, the restored file system will also be available over FTP at ftp://<FLR_appliance_IP_address>. Other users in the same network can access the helper appliance to restore the files they need.

Accessing the appliance over FTP requires credentials. Use the Guest OS helper appliance credentials specified in managed credentials. If the password has not been updated, refer to the following knowledge base article: this Veeam KB article.

Accessing Helper Appliance Logs

If you need to access logs of the helper appliance, click Support Logs on the Veeam Backup browser ribbon. Veeam Backup & Replication will show the Log node under the file system tree. To hide this node, click Support Logs once again.

Step 8. Finalize Restore