In case when information provided in logs that have been generated in the default mode is not sufficient, you may need to enable the extended logging mode to collect logs containing more details on specific operations.
To configure extended logging mode, do the following:
- Go to the main menu and click Help and Support > Support Information.
- Select Configure extended logging.
- Select components (local or remote) to which you want to apply the extended logging mode.
After you enable the extended logging mode, you can go back to the application and perform certain actions. Then, collect logs, as described in the Log Files Export section to see what has happened during the session.