Help Center
Choose product document...
Veeam Backup for Microsoft Office 365
User Guide

Mail Backup as a Service

Since update 3 for Veeam Backup & Replication 9.5, Veeam supports flexible application integration options for Veeam Cloud & Service Provider (VCSP) partners. Service providers are organizations that provide their tenants with hybrid or Exchange Online organization data backup by utilizing Veeam Backup for Microsoft Office 365. A tenant is an organization that utilizes a service provider’s services and capacities to back up (or restore) its data and keep such backups directly on the service provider’s side using allocated resources. Tenants communicate with a service provider via the Veeam Cloud Gateway component that handles data exchange flow. Veeam Cloud Gateway settings are configured in Veeam Backup & Replication and stored in the corresponding configuration database. Service providers are also able to give their tenants the ability to perform self-restore operations by using the Veeam Explorer for Microsoft Exchange tool that should be deployed on the tenant side without the direct involvement of the service provider. A service provider, in turn, must provide tenants with self-restore abilities by configuring required configuration settings, as described in the Configuring Authentication Settings section. By default, tenants are not able to restore anything from the backup without configuring a service provider in Veeam Backup & Replication.

The steps below demonstrate one of the possible self-restore scenarios performed by the Tenant:

  1. Having configured a service provider in Veeam Backup & Replication, tenants can utilize the Veeam Explorer for Microsoft Exchange abilities to send restore requests via Veeam Cloud Gateway directly to the Veeam Backup for Microsoft Office 365 service provider server. See Configuring Mail Backup as a Service For Tenants.
  2. On the service provider side, Veeam Backup for Microsoft Office 365 management server detects the proxy server, which is responsible for processing the tenants' data. See Configuring Backup Proxies.
  3. Veeam Backup for Microsoft Office 365 service provider server locates the associated repository that contains the backup file that belongs to the particular tenant.  See Configuring Backup Repositories.
  1. The corresponding backup metadata is then transferred back to the tenant via Veeam Cloud Gateway and displayed in Veeam Explorer for Microsoft Exchange. Once fetched, tenants might perform certain required operations, such as viewing backup content, exporting items and mailboxes, saving and sending items, and recovering necessary data.

Mail Backup as a Service 

Note:

Tenants are not required to purchase any license to communicate with service providers. With no license installed, tenants are still able to add a service provider to their backup infrastructure to get the full range of available services. See Adding a Service Provider Without a License.

Performing Restore Operations using RESTful API

A Service Provider can use Veeam Backup for Office 365 RESTful API to build a web portal that will allow tenants to browse and restore their backups without using Veeam Explorer for Microsoft Exchange. An example of creating a custom web-based portal to work with RESTful API can be found in the Veeam Backup for Office 365 RESTful API Self Service demo  project on GitHub. If preferred, tenants then can use a browser to access their backups via Veeam Backup for Office 365 RESTful API and perform restore operations. See the RESTful API reference guide.

In This Section

Veeam Large Logo

User Guide

RESTful API Reference

PowerShell Reference