Updating Veeam Backup Agents from Veeam Installation Server

The procedure of updating Veeam backup agents from Veeam Installation Server is performed with the help of a master agent. The master agent downloads the Veeam backup agent setup file from the Veeam Installation Server (over the Internet), uploads this setup file to client computers within the update scope, and initiates the software update.

The update procedure depends on the method that you used to install Veeam backup agents:

• If you installed Veeam backup agents with a discovery rule, you must update them as described in Updating Veeam Backup Agents Installed with Discovery Rules.
• If you installed Veeam backup agents with 3rd party tools, like GPO, or installed Veeam backup agents manually, you must update them as described in Updating Veeam Backup Agents Installed with 3rd Party Tools or Manually.

Before You Begin

Before you start the update procedure, make sure that:

• Client computers on which you plan to update Veeam backup agents are powered on.
• The computer that hosts the master agent has access to the Internet.
• Client computers are configured to allow upload of a Veeam backup agent setup file: the File and Printer Sharing (SMB-In) firewall rule must allow inbound traffic.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Portal Administrator, Site Administrator, Portal Operator.

Updating Veeam Backup Agents Installed with Discovery Rules

To update Veeam backup agents installed with a discovery rule:

1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

2. In the menu on the left, click Discovery.
3. Open the Discovered Backup Agents tab.
4. Select one or more Veeam backup agents in the list.
5. At the top of the list, click Backup Agent and choose Update.

After you initiate the update procedure, the value in the Backup Agent Version column will change to Updating. You can click the Updating link to track the progress of the update procedure.

6. Check the value in the Backup Agent Version column.

After the update procedure completes, the value in this column will be set to Up-to-date.

In some cases, after update you might need to perform additional operations. For example, if the setup detects a pending computer reboot, the Backup Agent Version column will display a warning notifying that reboot is required. To complete the update procedure, you can initiate computer reboot in Veeam Service Provider Console. For details, see Rebooting Remote Computers.

Updating Veeam Backup Agents Installed with 3rd Party Tools or Manually

To update Veeam backup agents installed using 3rd party automation tools (like GPO) or manually, you will require to include in the update scope a computer that runs a master agent. The role of a master agent is normally assigned to a computer in a company location whose management agent was the first one to register in Veeam Service Provider Console. To learn how to check what computer runs a master agent, see Checking Management Agent Role.

To update Veeam backup agents installed using 3rd party automation tools (like GPO) or manually:

1. In the master agent settings, specify credentials of an account that will be used to upload the setup file to client computers.

1. Log on to a computer that hosts the master agent.
2. In the icon tray, right-click the master agent icon and choose Agent Settings.
3. In the Veeam Master Agent Settings window, click the Remote computer discovery user account link.
4. In the Discovery Account window, select the Specify local administrator credentials for remote installation of backup agents check box.
5. In the Username and Password fields, specify credentials of an account that will be used to upload the Veeam backup agent setup file to client computers.

The account must have local Administrator permissions on all computers in the update scope — that is, computers that run Veeam backup agents that must be updated.

6. Click OK.
7. In the Veeam Master Agent Settings window, click Close.

2. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

3. In the menu on the left, click Discovery.
4. Open the Discovered Backup Agents tab.
5. Select one or more Veeam backup agents in the list.
6. At the top of the list, click Backup Agent and choose Update.

After you initiate the update procedure, the value in the Backup Agent Version column will change to Updating. You can click the Updating link to track the progress of the update procedure.

7. Check the value in the Backup Agent Version column.

After the update procedure completes, the value in this column will be set to Up-to-date.

In some cases, after update you might need to perform additional operations. For example, if the setup detects a pending computer reboot, the Backup Agent Version column will display a warning notifying that reboot is required. To complete the update procedure, you can initiate computer reboot in Veeam Service Provider Console. For details, see Rebooting Remote Computers.