Help Center
Choose product document...
Veeam Availability Console 2.0 Update 1
Administrator Guide for Service Providers

Configuring Automated Ticketing

You can configure Veeam Availability Console to send information about triggered alarms to ConnectWise Manage and to create service tickets based on alarm data.

Prerequisites

Before configuring automated ticketing, check the following prerequisites:

Configuring Automated Ticketing

To enable automatic creation of tickets based on Veeam Availability Console alarms:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. At the top right corner of the Veeam Availability Console window, click Configuration.
  2. In the configuration menu on the left, click Plugin Library.
  3. Click the ConnectWise Manage plugin tile.
  4. In the menu on the left, click Ticketing.

Veeam Availability Console will display a list of all enabled alarms, except alarms for the Internal and Plugin objects.

  1. At the top of the page, from the Service Board drop-down list, select a service board on which tickets will be created.
  2. At the top of the page, from the Create ticket after drop-down list, select a time period after which the ticket for a triggered alarm must be created.

Configuring Automated Ticketing Note:

When you close a ticket in ConnectWise Manage, Veeam Availability Console resolves an alarm used to create this ticket. Conversely, when you resolve an alarm in Veeam Availability Console, the status of a ticket in ConnectWise Manage changes to Closed. The synchronization period for these actions is equal to the value selected from the Create ticket after drop-down list.

  1. From the list of alarms, select alarms for which you want to create tickets.
  2. At the top of the list, click Enable.

Enable alarms

Veeam Large Logo

Deployment Guide

Administrator Guide for Service Providers

User Guide for Service Providers

Quick Start Guide for Service Providers

Administrator Guide for Enterprises

User Guide for Enterprises

Quick Start Guide for Enterprises

RESTful API Reference