Downloading Veeam Service Provider Console Logs from Veeam ONE Plugin

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    From Veeam ONE plugin, you can download Veeam Service Provider Console log files, including:

    • Logs for the Veeam Service Provider Console Server component
    • Logs for the Veeam Service Provider Console Web UI component

    Log files are downloaded as a single ZIP archive. The archive includes two folders for log files for the Server and Web UI components.

    Required Privileges

    To perform this task, a user must have the following role assigned: Portal Administrator.

    Downloading Veeam ONE Plugin Logs

    To download Veeam ONE plugin logs:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. At the top right corner of the Veeam Service Provider Console window, click Configuration.
    2. In the configuration menu on the left, click Plugin Library.
    3. Click the Veeam ONE plugin tile.
    4. In the menu on the left, click Support Information.
    5. Click the Download Logs button.
    6. In the Download Logs window, specify the number of days for which you want to gather logs from client backup servers.
    7. Click Start.
    8. Wait until Veeam Service Provider Console collects log data.

    The file with exported data will be saved to the default download location on your computer.