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Veeam Availability Console 2.0 Update 1
Administrator Guide for Service Providers

Downloading ConnectWise Manage Plugin Logs

You can download ConnectWise Manage plugin log files, including:

  • Logs for the ConnectWise Manage plugin Server component
  • Logs for the ConnectWise Manage plugin Web UI component

Log files are downloaded as a single ZIP archive. The archive includes two folders for log files for the Server and Web UI components.

To download ConnectWise Manage plugin logs:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. At the top right corner of the Veeam Availability Console window, click Configuration.
  2. In the configuration menu on the left, click Plugin Library.
  3. Click the ConnectWise Manage plugin tile.
  4. In the menu on the left, click Support Information.
  5. Click the Download Logs button.
  6. In the Download logs window, specify a period for which you want to gather logs from client backup servers:
  • Collect logs for the last N days — specify the number of days prior to the current date for which you want to gather logs.
  • Collect logs for the specified time period — specify a time interval for which you want to gather logs.
  1. Click OK.

Veeam Availability Console will display a window with message notifying that the download process started. Click OK to close the window.

  1. Wait until Veeam Availability Console collects log data.

The file with exported data will be saved to the default download location on your computer.

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