Configuring ConnectWise Automate Internal Monitors

You can configure Veeam Service Provider Console to send information about triggered alarms to ConnectWise Automate and to create internal monitors based on alarm data.

Note:

If you connect to ConnectWise Automate server using the remote ConnectWise Control Center, new monitors may be created in a disabled state. In this case, you must reset the created monitors manually in ConnectWise Automate Control Center.
When you resolve or acknowledge an alarm in Veeam Service Provider Console, ConnectWise Automate deletes the created monitor and changes the status of a created ticket to Closed. The synchronization period for these actions is equal to the default synchronization interval. For details, see Synchronizing Data.

To enable internal monitors based on Veeam Service Provider Console alarms:

The account used to access ConnectWise Automate must have the necessary permissions. For details, see section Permissions of the Deployment Guide.

In the lower left corner, click System > Configuration > Dashboard.

The System Dashboard window will pop up.

Navigate to the Config > Integration > Veeam Service Provider Console tab.
In the menu on the left, click Alarms Management.

ConnectWise Automate will display a list of all enabled alarms, except alarms for the Cloud Gateway, Cloud Storage, Internal, Plugin, Veeam ONE, Veeam Backup for Microsoft 365, Reseller, Site and User objects.

From the list of alarms, select alarms for which you want to create monitors.

To select multiple alarms, press and hold the [Ctrl] key.

At the top of the list, click Enable.

In the Enable Monitor pop-up window, click Create.