Veeam Service Provider Console 4.0
Guide for Service Providers
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Sending Welcome Email Message

When you create a new company, you can send a welcome email message to users in this company.

The email message contains:

  • Credentials of the Company Owner for connecting to the service provider and accessing the Client Portal

An email message sent to clients with the vCloud Director account type does not include password. Clients with the vCloud Director account type must use the user name and password of the Organization Administrator account of the vCloud Director Organization selected at the User Info step.

  • Link to the Veeam Service Provider Console portal
  • Brief instructions on getting started with Veeam Service Provider Console

The following image illustrates how a welcome email message looks like.

Welcome Email

Before You Begin

Before you send a welcome email message, complete the following prerequisites:

  1. Fill in the company profile.

Specify your company name and contact details in the company profile. This information will be displayed in the footer of the welcome email message. The email address that you specify in the company profile will be displayed in the From field of the welcome email message.

  1. Customize portal branding.

Upload a custom report logo and check the portal web address. The report logo will be displayed in the footer of the welcome email message. The web address will be included in the body, and displayed in the footer of the welcome email message.

  1. Configure SMTP server settings.

Specify settings of an SMTP server that will be used to send email notifications.

Sending Welcome Email Message to New Companies

You can send a welcome email message when you create a new company:

  1. Launch the New Company wizard and specify company settings.

For details, see Creating Companies in Veeam Service Provider Console.

  1. At the Company Info step of the wizard, in the Email Address field, specify an address at which the welcome email message must be sent.
  2. At the Summary step of the wizard, select the Send welcome email notification to the client when I click Finish check box.
  3. Click Finish.

Veeam Service Provider Console will send a welcome email message at the email address specified in the Company Info section of the company settings.

Sending Welcome Email Message to Existing Companies

You can send a welcome email message to already existing companies.

Sending Welcome Email Message Note:

An email message sent to an existing company does not include the password of the Company Owner. Only the Company Owner username is included in the email body.

To send a welcome email message to one or more existing companies:

  1. Log in to Veeam Service Provider Console as a Portal Administrator, Site Administrator or Portal Operator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Companies.
  2. Select one or more companies in the list.
  3. At the top of the list, click Send Welcome Email.

Veeam Service Provider Console will send an email message at the email address specified in the Company Info section of the company settings.

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Deployment GuideGuide for Service ProvidersGuide for End UsersGuide for ResellersUsage Scenarios for Service ProvidersRESTful API ReferenceVeeam Cloud Connect GuideVeeam Agent for Microsoft Windows Documentation
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