Veeam Service Provider Console 7.0
Guide for Service Providers
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Veeam Service Provider Console 7.0
Guide for Service Providers
  • About Veeam Service Provider Console
  • Accessing Veeam Service Provider Console
  • Getting Started
  • Configuring Veeam Service Provider Console Settings
    • Installing Security Certificates
    • Managing Veeam Cloud Connect Servers
    • Filling Company Profile
    • Customizing Portal Branding
    • Configuring Notification Settings
    • Configuring API Keys
      • Modifying API Keys
      • Disabling and Enabling API Keys
      • Deleting API Keys
    • Configuring Multi-Factor Authentication
      • Enabling and Disabling MFA for Administrator Portal Users
      • Enabling and Disabling MFA using REST API
      • MFA Policies
    • Configuring Single Sign-On Authentication
      • Managing Identity Providers
      • Managing Mapping Rules
    • Advanced Configuration
      • Configuring SQL Server Connection Settings
      • Enabling and Disabling Maintenance Mode for Veeam Service Provider Console
      • Enabling and Disabling Maintenance Mode for Veeam Cloud Connect
      • Configuring Retention Settings
  • Managing Companies
    • Creating Companies
      • Creating Companies in Veeam Service Provider Console
        • Step 1. Launch New Company Wizard
        • Step 2. Specify Company Details
        • Step 3. Select Company Type
        • Step 4. Specify User Credentials
        • Step 5. Allocate Service Quota
          • Allocating Cloud Backup Resources
          • Allocating Cloud Replication Resources
          • Configuring Network Extension Settings
          • Allocating Microsoft 365 Server Resources
          • Allocating Microsoft 365 Repository Resources
        • Step 6. Choose Subscription Plan
        • Step 7. Configure Bandwidth Settings
        • Step 8. Configure Multi-Factor Authentication
        • Step 9. Configure Notification Settings
        • Step 10. Review Settings
        • Step 11. Provide Connection Details to Company
        • Step 12. Create Company Locations
      • Creating Company Accounts in Veeam Cloud Connect
    • Sending Welcome Email Message
    • Disabling and Enabling Companies
    • Modifying Company Settings
    • Resetting Company Security Token
    • Enabling and Disabling MFA for Companies
    • Removing Companies
    • Viewing and Exporting Company Details
  • Managing Resellers
    • Creating Resellers
      • Step 1. Launch New Reseller Wizard
      • Step 2. Specify Reseller Details
      • Step 3. Specify User Credentials
      • Step 4. Specify Site Scope
      • Step 5. Allocate Service Quota
        • Allocating Cloud Backup Resources
        • Allocating Cloud Replication Resources
        • Allocating VMware Cloud Director Resources
        • Allocating WAN Acceleration Resources
        • Allocating Microsoft 365 Server Resources
        • Allocating Microsoft 365 Repository Resources
      • Step 6. Configure Bandwidth Settings
      • Step 7. Configure Multi-Factor Authentication
      • Step 8. Customize Welcome Email
      • Step 9. Configure License Management
      • Step 10. Review Settings
      • Step 11. Provide Connection Details to Reseller
      • Step 12. Assign Companies
    • Sending Welcome Email Message
    • Disabling and Enabling Resellers
    • Modifying Reseller Settings
    • Enabling and Disabling MFA for Resellers
    • Removing Resellers
    • Viewing and Exporting Reseller Details
  • Managing Veeam Service Provider Console Agents
    • Obtaining Management Agent Setup File
    • Deploying Veeam Service Provider Console Management Agents
      • Deploying Management Agents with Discovery Rules
        • Configuring Windows Discovery Rules
          • Configuring Network-Based Discovery Rules
          • Configuring Active Directory Discovery Rules
          • Configuring Import-Based Discovery Rules
        • Configuring Linux Discovery Rules
          • Configuring Network-Based Discovery Rules
          • Configuring Import-Based Discovery Rules
        • Running Discovery
        • Resetting Discovered Computers
        • Configuring Email Notifications About Discovery Results
        • Viewing and Exporting Discovery Results
      • Deploying Management Agents Manually
        • Deploying Windows Management Agent
        • Deploying Linux Management Agent
        • Deploying Mac Management Agent
    • Upgrading Management Agents
    • Setting Master Agent for Discovery
    • Accepting and Rejecting Management Agent Connections
    • Setting Company to Management Agents
    • Rebooting Remote Computers
    • Rebooting Veeam Backup & Replication Servers
    • Rebooting Veeam Cloud Connect Servers
    • Restarting Management Agent Service
    • Collecting Data
    • Uninstalling Management Agents
  • Managing Veeam Backup Agents
    • Installing Veeam Backup Agents
      • Installing Veeam Backup Agents with Discovery Rules
      • Installing Veeam Backup Agents Manually
      • Configuring Auto Deployment Settings
    • Activating Veeam Backup Agents
    • Configuring Backup Job Settings
      • Configuring Backup Policies
        • Creating Windows Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Folders to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Choose Local Backup Cache Location
          • Step 17. Specify Guest OS Processing Options
          • Step 18. Configure Backup Schedule
          • Step 19. Review Backup Policy Settings
        • Creating Linux Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Directories to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Specify Guest OS Processing Options
          • Step 17. Configure Backup Schedule
          • Step 18. Review Backup Policy Settings
        • Creating Mac Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Folders to Back Up
          • Step 6. Choose Backup Destination
          • Step 7. Specify Local Storage Settings
          • Step 8. Specify Shared Folder Settings
          • Step 9. Specify Backup Server Settings
          • Step 10. Specify Backup Repository Settings
          • Step 11. Specify Cloud Backup Settings
          • Step 12. Specify Cloud Repository Quota
          • Step 13. Specify Advanced Job Settings
          • Step 14. Configure Backup Schedule
          • Step 15. Review Backup Policy Settings
        • Creating Backup Policies from Backup Job Configurations
        • Assigning Backup Policies
        • Modifying Backup Policies
        • Updating Backup Job Configuration
        • Copying Backup Policies
        • Removing Backup Policies
      • Configuring Backup Job Settings for Individual Computers
    • Managing Veeam Backup Agent Jobs
      • Starting and Stopping Veeam Backup Agent Jobs
      • Disabling and Enabling Veeam Backup Agent Jobs
      • Modifying Veeam Backup Agent Jobs
      • Removing Veeam Backup Agent Jobs
      • Viewing and Exporting Managed Veeam Backup Agent Job Details
    • Enabling Read-Only Access Mode
    • Configuring Global Settings for Veeam Agent for Microsoft Windows
    • Upgrading Veeam Backup Agents
      • Upgrading Veeam Backup Agents from Veeam Installation Server
      • Upgrading Veeam Backup Agents in Offline Mode
    • Applying Patches to Veeam Backup Agents
    • Assigning Custom Tags to Veeam Backup Agents
    • Managing CBT Driver
    • Restarting Veeam Backup Agents
    • Uninstalling Veeam Backup Agents
    • Viewing and Exporting Veeam Backup Agent Details
    • Viewing and Exporting Protected Computer Details
    • Performing File-Level Restore
      • Restoring Windows Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
      • Restoring Linux Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
      • Restoring Mac Files
        • Before You Begin
        • Step 1. Open File-Level Restore Portal
        • Step 2. Select Restore Point and Files to Restore
        • Step 3. Perform Restore
        • Step 4. Review Restored Object Details
  • Managing Veeam Backup & Replication
    • Connecting Veeam Backup & Replication Servers
    • Installing Veeam Backup & Replication
    • Applying Patches to Veeam Backup & Replication Servers
    • Upgrading Veeam Backup & Replication Servers
    • Assigning Custom Tags to Veeam Backup & Replication Servers
    • Accessing Veeam Backup & Replication Server PowerShell Console
    • Resetting Veeam Backup & Replication Installation ID
    • Managing Veeam Backup & Replication Jobs
      • Starting, Stopping and Retrying Jobs
      • Disabling and Enabling Jobs
      • Downloading Job Logs and Session Report
    • Managing Veeam Backup for Public Clouds Policies
      • Creating Veeam Backup for Public Clouds Policies
      • Modifying Veeam Backup for Public Clouds Policies
      • Removing Veeam Backup for Public Clouds Policies
      • Starting and Stopping Veeam Backup for Public Clouds Policies
      • Disabling and Enabling Veeam Backup for Public Clouds Policies
      • Restoring Veeam Backup for Public Clouds Workloads
      • Accessing Veeam Backup for Public Clouds Portal
    • Viewing and Exporting Job Details
      • Virtual Machines
      • File Shares
      • Computers Protected by Veeam Backup & Replication
      • Cloud Databases
    • Viewing and Exporting Protected Workload Details
      • Virtual Machines
      • File Shares
      • Computers Protected by Veeam Backup & Replication
      • Cloud Databases
    • Managing Failover Plans
      • Starting Failover Plans
      • Undoing Failover Plans
      • Viewing and Exporting Failover Plan Details
    • Viewing and Exporting Veeam Backup & Replication Server Details
    • Viewing and Exporting Cloud Backup Appliance Details
  • Managing Veeam Backup for Microsoft 365
    • Activating Veeam Backup for Microsoft 365 Servers in Veeam Service Provider Console
    • Creating Veeam Backup for Microsoft 365 Jobs
      • Creating Backup Jobs
        • Before You Begin
        • Step 1. Launch New Backup Job Wizard
        • Step 2. Specify Job Name and Description
        • Step 3. Choose Organization to Back Up
        • Step 4. Choose Backup Mode
        • Step 5. Choose Backup Repository
        • Step 6. Configure Backup Schedule
        • Step 7. Review Backup Job Settings
      • Creating Backup Copy Jobs
        • Before You Begin
        • Step 1. Launch New Backup Copy Job Wizard
        • Step 2. Choose Backup Copy Target
        • Step 3. Configure Backup Copy Schedule
        • Step 4. Review Backup Copy Job Settings
    • Managing Veeam Backup for Microsoft 365 Jobs
      • Modifying Veeam Backup for Microsoft 365 Jobs
      • Removing Veeam Backup for Microsoft 365 Jobs
      • Starting and Stopping Jobs
      • Disabling and Enabling Jobs
      • Accessing Veeam Backup for Microsoft 365 Restore Portal
      • Viewing and Exporting Job Details
      • Viewing and Exporting Protected Objects Details
    • Viewing and Exporting Veeam Backup for Microsoft 365 Server Details
  • Billing
    • Services
    • Managing Subscription Plans
      • Creating Subscription Plans
        • Step 1. Launch New Subscription Plan Wizard
        • Step 2. Specify Subscription Plan Name and Description
        • Step 3. Specify Currency, Tax and Discount
        • Step 4. Specify Rates for General Services
        • Step 5. Specify Rates for Managed Backup Services
        • Step 6. Specify Rates for Cloud Connect Services
        • Step 7. Specify Rates for Microsoft 365 Services
        • Step 8. Specify Rates for Public Cloud Services
        • Step 9. Review Subscription Plan Settings
      • Assigning Subscription Plans
      • Modifying Subscription Plans
      • Copying Subscription Plans
      • Removing Subscription Plans
      • Viewing and Exporting Subscription Plan Details
    • Managing Invoices
      • Configuring Invoice Appearance and Billing Notifications
      • Choosing Invoice Type
      • Scheduling Invoices
      • Creating Invoices Manually
      • Sending Invoices
      • Marking Invoices as Paid and Unpaid
      • Deleting Invoices
      • Viewing and Downloading Invoice Details
    • How Cost of Services is Calculated
    • Measuring Amount of Consumed Services
  • Working with Alarms
    • Managing Alarms
      • Modifying Alarm Settings
        • Modifying Multiple Alarms
      • Copying Alarms
      • Changing Alarm Assignment Scope
      • Enabling and Disabling Alarms
      • Configuring Alarm Email Notifications
    • Working with Triggered Alarms
      • Viewing and Exporting Triggered Alarms
      • Resolving Alarms
      • Acknowledging Alarms
      • Deleting Alarms
  • Monitoring
    • Overview
    • RPO & SLA
    • Resources & Billing
    • Session States
    • TOPs
      • Companies
      • Infrastructure
    • Trends
      • Infrastructure
      • Backup Services
      • Cloud Connect
  • Backup Reporting
    • Configuring Report Logo and Report Notifications
    • Configuring Backup Reports
      • Creating Protected VMs Report
      • Creating Protected File Shares Report
      • Creating Protected Computers Report
      • Creating Protected Databases Report
      • Creating Protected Microsoft 365 Objects Report
    • Modifying Backup Report Configuration
    • Deleting Backup Report Configuration
    • Running Backup Reports
    • Viewing Backup Reports
      • Protected VMs Backup Report
      • Protected File Shares Backup Report
      • Protected Computers Backup Report
      • Protected Databases Backup Report
      • Protected Microsoft 365 Objects Backup Report
    • Sending Backup Reports
    • Deleting Backup Reports
  • Managing Portal Users
    • Managing Administrator Portal Users
      • Managing Portal Administrators
      • Managing Site Administrators
      • Managing Portal Operators
      • Managing Read-Only Users
    • Managing Company Users
      • Company User Roles and Permissions
      • Creating Company Users
        • Creating Company Administrators
        • Creating Location Administrators
        • Creating Location Users
        • Creating Subtenants
        • Creating Company Invoice Auditors
      • Managing Company Owners
      • Modifying Company Users
      • Enabling, Disabling and Resetting MFA for Company Users
      • Removing Company Users
      • Disabling and Enabling Company Users
    • Filling User Profile
  • Managing Locations
    • Creating Locations
    • Setting Locations
    • Modifying Locations
    • Removing Locations
  • Plugins and Integration
    • Integration with ConnectWise Manage
      • Enabling ConnectWise Manage Integration
        • Step 1. Obtain ConnectWise Manage API Keys
        • Step 2. Configure Plugin Connection
        • Step 3. Enable Integration Features
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring Consolidated Billing
      • Configuring Automated Ticketing
      • Refreshing Data
    • Integration with ConnectWise Automate
      • Enabling ConnectWise Automate Integration
        • Step 1. Install Veeam Service Provider Console Plugin for ConnectWise Automate
        • Step 2. Connect Veeam Service Provider Console Server
      • Updating ConnectWise Automate Plugin
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring ConnectWise Automate Internal Monitors
      • Configuring Locations Integration
        • Creating New Locations
        • Mapping Locations
        • Removing Mapping
      • Managing Veeam Backup Agents
        • Installing Veeam Backup Agents
        • Activating Veeam Backup Agents
        • Assigning Backup Policies
        • Managing Veeam Backup Agents Jobs
          • Starting and Stopping Veeam Backup Agents Jobs
          • Disabling and Enabling Veeam Backup Agents Jobs
          • Removing Veeam Backup Agents Jobs
        • Enabling and Disabling Read-Only Access Mode
        • Configuring Veeam Backup Agents Global Settings
        • Updating Veeam Backup Agents
        • Uninstalling Veeam Backup Agents
      • Managing Veeam Backup & Replication Jobs
        • Starting, Stopping and Retrying Jobs
        • Disabling and Enabling Jobs
        • Viewing Veeam Backup & Replication Job Details
          • Virtual Machines
          • File Shares
          • Computers Protected by Veeam Backup & Replication
      • Synchronizing Data
      • Managing Maintenance Mode for Veeam Service Provider Console Plugin
        • Scheduling Maintenance Mode for Veeam Service Provider Console Plugin
    • Integration with VCSP Pulse
      • Enabling VCSP Pulse Integration
        • Step 1. Obtain VCSP Pulse Connection Token
        • Step 2. Configure Plugin Connection
        • Step 3. Enable Integration Features
      • Configuring Companies Integration
        • Creating New Companies in Veeam Service Provider Console
        • Creating New Companies in VCSP Pulse
        • Mapping Companies
        • Merging Companies
        • Removing Mapping
      • Managing License Keys
        • Creating License Keys
        • Modifying License Keys
        • Assigning License Keys
        • Copying License Keys
        • Enabling Automatic License Reporting
        • Viewing and Downloading License Keys
        • Revoking License Keys
        • Deleting License Keys
      • Synchronizing Data
    • Integration with Veeam ONE
      • Managing Veeam ONE Servers
        • Connecting Veeam ONE Servers
        • Modifying Veeam ONE Servers
        • Removing Veeam ONE Servers
        • Collecting Data from Veeam ONE Servers
    • Integration with Veeam Backup for Microsoft 365
      • Enabling Veeam Backup for Microsoft 365 Integration
      • Managing Veeam Backup for Microsoft 365 Servers
        • Connecting Veeam Backup for Microsoft 365 Servers
        • Activating Veeam Backup for Microsoft 365 Servers
        • Modifying Veeam Backup for Microsoft 365 Servers
        • Removing Veeam Backup for Microsoft 365 Servers
      • Configuring Companies Integration
        • Creating New Companies
        • Registering New Microsoft 365 Organizations
        • Mapping Companies
        • Removing Mapping
        • Removing Microsoft 365 Organizations
      • Collecting Data from Veeam Backup for Microsoft 365 Servers
    • Integration with Veeam Backup for Public Clouds
      • Managing Veeam Backup for Public Clouds Accounts
        • Adding Accounts
          • Adding Amazon Web Services Accounts
          • Adding Microsoft Azure Accounts
          • Adding Guest OS Accounts
        • Modifying Accounts
        • Removing Accounts
        • Collecting Data from Accounts
        • Viewing and Exporting Account Details
      • Managing Veeam Backup for Public Clouds Appliances
        • Adding Veeam Backup for Amazon Web Services Appliance
          • Connecting to Existing Veeam Backup for AWS Appliances
          • Deploying New Veeam Backup for AWS Appliances
        • Adding Veeam Backup for Microsoft Azure Appliance
          • Connecting to Existing Veeam Backup for Microsoft Azure Appliances
          • Deploying New Veeam Backup for Microsoft Azure Appliances
        • Modifying Appliances
        • Removing Appliances
        • Updating Appliances
        • Verifying Appliances
        • Assigning Company to Appliance
        • Accessing Veeam Backup for Public Clouds Portals
        • Collecting Data from Appliances
        • Viewing and Exporting Appliance Details
      • Managing Veeam Backup for Public Clouds Repositories
    • Integration with Object Storage Repositories
  • Licensing
    • Licensed Objects
    • License Types
    • Managing License
      • Installing License
        • Installing Veeam Service Provider Console License
        • Installing Veeam Cloud Connect License
        • Installing Veeam Backup & Replication License
        • Installing Veeam ONE License
        • Installing Veeam Backup for Microsoft 365 License
      • Deleting License
        • Deleting Veeam Backup & Replication License
        • Deleting Veeam ONE License
        • Revoking Veeam Backup Agent Licenses
      • Updating License
        • Updating Veeam Service Provider Console License
          • Updating License Manually
          • Updating License Automatically
        • Updating Veeam Cloud Connect License
        • Updating Veeam Backup & Replication License
        • Updating Veeam ONE License
        • Updating Veeam Backup for Microsoft 365 License
      • Viewing License Details
        • Veeam Service Provider Console License Key Details
        • Overview
        • Veeam Cloud Connect
        • Veeam Backup & Replication
        • Veeam Agent
        • Veeam ONE
        • Veeam Backup for Microsoft 365
    • Submitting License Usage Report
      • Step 1. Open License Usage Report
      • Step 2. Adjust and Approve Cloud Services Report
      • Step 3. Adjust and Approve Managed Services Report
      • Step 4. Adjust and Approve Hosted Services Report
      • Step 5. Submit Report
    • Viewing License Usage Reports
    • Automatic Usage Reporting
    • License Expiration
    • Exceeding License Limit
  • Audit and Logs
    • Downloading Logs from Veeam Cloud Connect Server
    • Downloading Veeam Backup Agent Logs
    • Downloading Logs from Veeam Backup & Replication Servers
    • Downloading Logs from Veeam ONE Servers
    • Downloading Logs from Veeam Backup for Microsoft 365 Servers
    • Downloading Veeam Service Provider Console Logs
    • Downloading Veeam Service Provider Console Management Agent Logs
    • Downloading ConnectWise Manage Plugin Logs
    • Downloading ConnectWise Automate Plugin Logs
    • Downloading VCSP Pulse Plugin Logs
    • Downloading Veeam Service Provider Console Logs from Veeam ONE Plugin
    • Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin
    • Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin
    • Viewing and Exporting Veeam ONE Server Details
    • Viewing and Exporting Task and Activity Logs
    • Checking for Updates
  • Appendix
    • Advanced Installation and Configuration Procedures
      • How to Deploy Windows Management Agents with GPO
      • How to Upload Veeam Agent for Microsoft Windows Setup File to Client Computers with GPO
      • How to Deploy Veeam Backup Agents in Offline Mode
    • Alarms
    • Task Reference
    • Certificate Validation Errors
    • Single Sign-On Access Configuration Examples
      • Configuring SSO for Keycloak
      • Configuring SSO for AD FS
      • Configuring SSO for Okta
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>Guide for Service Providers>Managing Veeam Backup Agents>Performing File-Level Restore>Restoring Mac Files

Restoring Mac Files

In this article

    You can restore individual files and folders from backups created with Veeam Agent for Mac.

    Before you perform restore, check prerequisites described in Before You Begin.

    To restore backed up files and folders, perform the following steps:

    1. Open the file-level restore portal.
    2. Select a restore point and specify objects to restore.
    3. Perform the restore action.
    4. Review restored objects and restore session details.

    Page updated 2/14/2022

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