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Veeam Availability Console 2.0
Administrator Guide for Service Providers

Managing Company Owners

Each company in Veeam Availability Console has one Company Owner user. A Company Owner acts on behalf of a company that consumes provided services.

Credentials of a Company Owner are required to:

  • Connect to Veeam Availability Console client Veeam Backup & Replication servers
  • Connect to Veeam Availability Console management agents running on client computers that are protected with Veeam backup agents
  • Gain access to the Veeam Availability Console Client Portal

You can  think of the Company Owner as of a super user at a company level. In the Client Portal, a Company Owner has access to all monitoring and billing details for all company locations, and can perform all types of configuration and management tasks. For details on Veeam Availability Console functionality available to a Company Owner in the Client Portal, see Veeam Availability Console User Guide for Service Providers.

Creating Company Owner

You create a Company Owner when registering a new company account in Veeam Availability Console:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. In the menu on the left, under Clients click Companies.
  2. Choose to create a new company and navigate to the User Info step of the wizard.
  3. Specify a user name and/or password for the user who will act as a Company Owner.
  4. Save changes.

For details on creating companies in Veeam Availability Console, see Creating Companies.

Create Client Account

You can also create a Company Owner when registering a new tenant account in Veeam Cloud Connect. For details, see Creating Company Accounts in Veeam Cloud Connect.

Modifying Company Owner Password

You can modify a password for an owner of an already existing company:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. In the menu on the left, under Clients click Companies.
  2. Choose to edit a company and navigate to the User Info step of the wizard.
  3. Change the password for the user who acts as a Company Owner.
  4. Save changes.

For details on modifying a company, see Modifying Company Settings.

Managing Company Owners Note:

When modifying the Company Owner password, mind the following considerations:

  • After you modify the password, the client will need to reconnect to the service provider. Connection settings must be reconfigured for all machines that run Veeam Availability Console management agents, such as Veeam Backup & Replication servers and Veeam backup agents — provided that management agents connect to Veeam Availability Console under the Company Owner account.
  • The password change is applied immediately, without waiting for any running tasks to complete. If you modify the password while client's backup to cloud, backup copy to cloud or replication to cloud jobs are still running, these jobs will fail because of lost connection to cloud repositories and hosts.

Disabling and Deleting Company Owner

Credentials of a Company Owner are specified in a company account. When you disable or delete a company account, the Company Owner user is disabled or deleted along with it.

For details, see Disabling and Enabling Companies and Removing Companies.

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