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Veeam Availability Console 2.0 Update 1
Administrator Guide for Service Providers

Creating New Companies

You can create companies in Veeam Availability Console based on contact data from accounts of companies managed in ConnectWise Manage.

When you create a new company, Veeam Availability Console:

  1. Retrieves company id and data of company primary contact from ConnectWise Manage.
  2. Creates an account based on retrieved information and maps it automatically to a source company in ConnectWise Manage.
  3. Sends a welcome email message:
  • At the address configured in the Global Notification Policy settings
  • At the address specified in the Company Info section of the company settings.

For details, see Sending Welcome Email Message.

Creating New Companies Note:

Veeam Availability Console will not be able to send a welcome email message until you configure SMTP server settings and global notification policy settings. For details, see Configuring Notification Settings.

Creating Companies

To create new companies in Veeam Availability Console:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. At the top right corner of the Veeam Availability Console window, click Configuration.
  2. In the configuration menu on the left, click Plugin Library.
  3. Click the ConnectWise Manage plugin tile.
  4. In the menu on the left, click Companies.

Veeam Availability Console will display а list of all companies managed in ConnectWise Manage.

  1. From the list of companies, select unmapped ConnectWise Manage companies for which you want to create companies in Veeam Availability Console.

To narrow down the list of companies, you can apply the following filters:

  • Company name — search companies by name configured in ConnectWise Manage.
  • Type — limit the list of companies by type configured in ConnectWise Manage.
  • Status — limit the list of companies by mapping status (Mapped, Unmapped, Creating, Error).
  1. At the top of the list, click Create Company.

Create New Companies

Creating New Companies Note:

If you want to provide backup or replication services to created companies, you must allocate resources to them. For details, see Modifying Company Settings.

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Administrator Guide for Service Providers

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