Integration with ConnectWise Manage

Veeam Service Provider Console offers built-in integration with ConnectWise Manage to combine the functionality of both products and consolidate client data in one place.

Integration offers the following capabilities:

  • Consolidated billing. You can consolidate information about services consumed by the clients into a single invoice in ConnectWise Manage.
  • Automated ticketing. You can automatically create service tickets in ConnectWise Manage based on Veeam Service Provider Console alarms.

This solution is intended for service providers who both:

  • Use Veeam Service Provider Console to manage and monitor data protection operations and services
  • Use ConnectWise Manage as the primary business management platform

This section assumes that you have a good understanding of ConnectWise Manage.

Integration Features

To provide integration with ConnectWise Manage, Veeam Service Provider Console uses a predefined application plugin. The plugin allows two applications communicate with each other through integration features — integration points that allow bidirectional synchronization of data.

ConnectWise Manage plugin includes the following integration features:

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