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Veeam Availability Console 2.0 Update 1
Administrator Guide for Service Providers

Mapping Companies

To map companies in ConnectWise Manage to companies in Veeam Availability Console, you can use one of the following methods:

Select this method if you use same or similar names for companies in Veeam Availability Console and ConnectWise Manage.

Select this method if names of companies you manage in Veeam Availability Console and ConnectWise Manage do not match.

Mapping Companies Automatically

To map companies automatically:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. At the top right corner of the Veeam Availability Console window, click Configuration.
  2. In the configuration menu on the left, click Plugin Library.
  3. Click the ConnectWise Manage plugin tile.
  4. In the menu on the left, click Companies.

Veeam Availability Console will display a list of all companies managed in ConnectWise Manage.

If you navigate the Companies tab for the first time, the Automatic Mapping window will pop up. In this window, click Review and proceed to Step 7 of this procedure.

  1. At the top of the list, click Map Companies Automatically.

This will automatically detect companies in ConnectWise Manage with the names same or similar to the names of companies configured in Veeam Availability Console.

  1. In the displayed list of matched companies, select the necessary companies and click Map.

Map Companies Automatically

Mapping Companies Manually

To map companies manually:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. At the top right corner of the Veeam Availability Console window, click Configuration.
  2. In the configuration menu on the left, click Plugin Library.
  3. Click the ConnectWise Manage plugin tile.
  4. In the menu on the left, click Companies.

Veeam Availability Console will display the list of all companies managed in ConnectWise Manage.

  1. From the list of companies, select an unmapped ConnectWise Manage company.

To narrow down the list of companies, you can apply the following filters:

  • Company name — search companies by name configured in ConnectWise Manage.
  • Type — limit the list of companies by type configured in ConnectWise Manage.
  • Status — limit the list of companies by mapping status (Mapped, Unmapped, Creating, Error).
  1. At the top of the list, click Map to.
  2. In the Company Mapping window, type the name of Veeam Availability Console company which you want to map.
  3. Click OK.

Map Companies Manually

  1. Repeat steps 6-9 for all companies you want to map.
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