Veeam Service Provider Console 4.0
Guide for Service Providers
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Downloading Veeam Backup Agent Logs

You can export logs for Veeam backup agent installed on managed computers.

Log files are downloaded as a single ZIP archive. If you choose to download logs for more than one managed Veeam backup agents, the archive will include a separate archive with log files for each chosen Veeam backup agent.

To download Veeam backup agent logs:

  1. Log in to Veeam Service Provider Console as a Portal Administrator or Site Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Backup Jobs.
  2. Open the Managed Backup Agents tab.
  3. Select the necessary jobs in the list.
  4. At the top of the jobs list, click Download Logs.
  5. In the Download Logs window, specify a time interval for which logs must be collected:
  • Last ... days — choose this option to collect data for a specific number of days in the past.
  • Period — choose this option to collect data for a specific time interval in the past.
  1. Click Apply.

Veeam Service Provider Console will display a window with message notifying that the download process started. Click OK to close the window.

  1. Wait until Veeam Service Provider Console collects log data.

The file with exported data will be saved to the default download location on your computer.

Other Ways to Download Veeam Backup Agent Logs

You can download Veeam backup agent logs in the list of managed Veeam backup agents:

  1. Log in to Veeam Service Provider Console as a Portal Administrator or Site Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Discovery.
  2. Open the Discovered Backup Agents tab.
  3. Select the necessary Veeam backup agents in the list.
  4. At the top of the list, click Backup Agent and select Download Logs.
  5. In the Download Logs window, specify a time interval for which logs must be collected:
  • Last ... days — choose this option to collect data for a specific number of days in the past.
  • Period — choose this option to collect data for a specific time interval in the past.
  1. Click Apply.

Veeam Service Provider Console will display a window with message notifying that the download process started. Click OK to close the window.

  1. Wait until Veeam Service Provider Console collects log data.

The file with exported data will be saved to the default download location on your computer.

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