Veeam Service Provider Console 4.0
Guide for Service Providers
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Changing Alarm Assignment Scope

By default, alarms aimed to monitor client backup infrastructures are assigned to all resellers, companies and locations. If you do not want to check alarm conditions for a specific reseller, company or location, you can exclude this reseller, company or location from the alarm assignment scope. As a result, the alarm will never be triggered for the excluded reseller, company or location, even if the alarm conditions are met.

To change the assignment scope for one or more alarms:

  1. Log in to Veeam Service Provider Console as a Portal Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. At the top right corner of the Veeam Service Provider Console window, click Configuration.
  2. In the configuration menu on the left, click Notifications.
  3. Open the Alarms Management tab.
  4. Select one or more alarms in the list.
  5. At the top of the list, click Assign.
  6. In the Assign Alarm window, clear check boxes next to companies and locations that must be excluded from the alarm assignment scope.
  7. Clear the All new companies and resellers check box if all new companies and resellers you register in future must be excluded from the alarm assignment scope.
  8. Clear the All new companies check box if all new companies you register for a reseller in future must be excluded from the alarm assignment scope.
  9. Clear the All new locations check box if all new locations you create in future must be excluded from the alarm assignment scope.
  10. Click Apply.

After you exclude a reseller, company or location from the alarm assignment scope, you can check the excluded objects. To do so, find the necessary alarm in the list and click the Review link in the Exclusions column. In the Assign Alarm window, you can check and modify the alarm assignment scope if required.

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