Veeam Service Provider Console 5.0
Guide for Service Providers
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Starting, Stopping and Retrying Jobs

In this article

    You can start, stop and retry VM and file jobs without accessing the Veeam Backup & Replication console on managed backup servers. For example, if a backup job failed, you can manually retry or start this job in Veeam Service Provider Console to avoid data loss.

    Required Privileges

    To perform this task, a user must have one of the following roles assigned: Portal Administrator, Site Administrator, Portal Operator.

    Starting Jobs

    To start one or more Veeam Backup & Replication jobs:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. In the menu on the left, click Backup Jobs.
    2. Open the necessary tab:
      • Virtual Machines > Virtual Infrastructure — select this tab to start VM protection jobs (Backup, Replication, vCloud Director replication, SureBackup, Backup copy, Backup to tape, VM copy, SQL log backup, Oracle log backup)
      • File Shares — select this tab to start file protection jobs (File share backup, File share backup copy, File copy, File to tape)
    1. Select the necessary jobs in the list.
    2. At the top of the list, click Start.

    Stopping Jobs

    To stop one or more running Veeam Backup & Replication jobs:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. In the menu on the left, click Backup Jobs.
    2. Open the necessary tab:
      • Virtual Machines > Virtual Infrastructure — select this tab to start VM protection jobs (Backup, Replication, vCloud Director replication, SureBackup, Backup copy, Backup to tape, VM copy, SQL log backup, Oracle log backup)
      • File Shares — select this tab to start file protection jobs (File share backup, File share backup copy, File copy, File to tape)
    1. Select the necessary jobs in the list.
    2. At the top of the list, click Stop.
    3. In the Stop Job window, select how you want to stop the job:
    • Click Gracefully, if you want Veeam Backup & Replication to produce a new restore point only for those workloads that have already been processed and for workloads that are being processed at the moment.
    • Click Immediately, if you want Veeam Backup & Replication to produce a new restore point only for those workloads that have already been processed by the time you stop the job.

    Retrying Jobs

    To restart one or more failed Veeam Backup & Replication jobs:

    1. Log in to Veeam Service Provider Console.

    For details, see Accessing Veeam Service Provider Console.

    1. In the menu on the left, click Backup Jobs.
    2. Open the necessary tab:
      • Virtual Machines > Virtual Infrastructure — select this tab to start VM protection jobs (Backup, Replication, vCloud Director replication, SureBackup, Backup copy, Backup to tape, VM copy, SQL log backup, Oracle log backup)
      • File Shares — select this tab to start file protection jobs (File share backup, File share backup copy, File copy, File to tape)
    1. Select the necessary jobs in the list.
    2. At the top of the list, click Retry.