Veeam Service Provider Console 4.0
Guide for Service Providers
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Downloading Veeam Service Provider Console Management Agent Logs

You can download logs from Veeam Service Provider Console management agents.

Log files are downloaded as a single ZIP archive. If you choose to download logs for more than one backup server, the archive will include a separate archive with log files for each chosen Veeam Service Provider Console management agent.

To download logs from one or more client backup servers:

  1. Log in to Veeam Service Provider Console as a Portal Administrator or Site Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Discovery.
    1. Open the Discovered Computers tab.
    2. Select the necessary computers in the list.
    3. At the top of the list, click Management Agent and select Download Logs.
    4. In the Download Logs window, specify a period for which you want to gather logs from client backup servers:
    • Last ... days — choose this option to collect data for a specific number of days in the past.
    • Period — choose this option to collect data for a specific time interval in the past.
    1. Click Apply.

    Veeam Service Provider Console will display a window with message notifying that the download process started. Click OK to close the window.

    1. Wait until Veeam Service Provider Console collects log data.

    The file with exported data will be saved to the default download location on your computer.

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