Veeam Service Provider Console 4.0
Guide for Service Providers
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Disabling and Enabling Company Users

To control access to the Veeam Service Provider Console Client Portal, you can enable and disable company users.

Disabling Company Users

To prevent a company user from accessing the Veeam Service Provider Console Client Portal, you can disable this user. It is recommended to disable users to instantly revoke access to the portal for these users.

Disabling and Enabling Company Users Note:

You cannot disable a Subtenant if credentials of this user are specified in a Veeam backup agent job settings. This situation is possible if you configured a backup job to write data to a cloud repository under an account of the Subtenant you plan to disable. Before you can disable the user, you must specify another account in the Veeam backup agent job settings. For details on changing Veeam backup agent job settings, see Modifying Veeam Backup Agent Jobs.

To disable a company user:

  1. Log in to Veeam Service Provider Console as a Portal Administrator or Portal Operator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Companies.
  2. Select the necessary company in the list.
  3. At the top of the list, click Manage > Users.
  4. In the Users window, select the necessary user in the list.
  5. At the top of the user list, click Disable.
  6. In the Change Users Status window, click Yes.

Enabling Company Users

To enable a previously disabled company user:

  1. Log in to Veeam Service Provider Console as a Portal Administrator or Portal Operator.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Companies.
  2. Select the necessary company in the list.
  3. At the top of the list, click Manage > Users.
  4. In the Users window, select the necessary user in the list.
  5. At the top of the user list, click Enable.
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