Veeam Service Provider Console 6.0
Guide for Service Providers
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Veeam Service Provider Console 6.0
Guide for Service Providers
  • About Veeam Service Provider Console
  • Accessing Veeam Service Provider Console
  • Getting Started
  • Configuring Veeam Service Provider Console Settings
    • Installing Security Certificates
    • Managing Veeam Cloud Connect Servers
    • Filling Company Profile
    • Customizing Portal Branding
    • Configuring Notification Settings
    • Configuring API Keys
      • Modifying API Keys
      • Disabling and Enabling API Keys
      • Deleting API Keys
    • Configuring Multi-Factor Authentication
      • Enabling and Disabling MFA for Administrator Portal Users
      • Enabling and Disabling MFA using REST API
      • MFA Policies
    • Configuring Single Sign-On Authentication
      • Managing Identity Providers
      • Managing Mapping Rules
    • Advanced Configuration
      • Configuring SQL Server Connection Settings
      • Enabling and Disabling Maintenance Mode for Veeam Service Provider Console
      • Enabling and Disabling Maintenance Mode for Veeam Cloud Connect
      • Configuring Retention Settings
  • Managing Companies
    • Creating Companies
      • Creating Companies in Veeam Service Provider Console
        • Step 1. Launch New Company Wizard
        • Step 2. Specify Company Details
        • Step 3. Select Company Type
        • Step 4. Specify User Credentials
        • Step 5. Allocate Service Quota
        • Step 6. Allocate Cloud Backup Resources
        • Step 7. Allocate Cloud Replication Resources
        • Step 8. Specify Network Extension Settings
        • Step 9. Choose Subscription Plan
        • Step 10. Configure Bandwidth Settings
        • Step 11. Configure Multi-Factor Authentication
        • Step 12. Configure Notification Settings
        • Step 13. Customize Welcome Email
        • Step 14. Review Settings
        • Step 15. Provide Connection Details to Company
        • Step 16. Create Company Locations
      • Creating Company Accounts in Veeam Cloud Connect
    • Sending Welcome Email Message
    • Disabling and Enabling Companies
    • Modifying Company Settings
    • Resetting Company Security Token
    • Enabling and Disabling MFA for Companies
    • Removing Companies
    • Viewing and Exporting Company Details
  • Managing Resellers
    • Creating Resellers
      • Step 1. Launch New Reseller Wizard
      • Step 2. Specify Reseller Details
      • Step 3. Specify User Credentials
      • Step 4. Specify Site Scope
      • Step 5. Allocate Service Quota
      • Step 6. Allocate Cloud Backup Resources
      • Step 7. Allocate Cloud Replication Resources
      • Step 8. Allocate VMware Cloud Director Resources
      • Step 9. Configure Multi-Factor Authentication
      • Step 10. Customize Welcome Email
      • Step 11. Configure License Management
      • Step 12. Review Settings
      • Step 13. Provide Connection Details to Reseller
      • Step 14. Assign Companies
    • Sending Welcome Email Message
    • Disabling and Enabling Resellers
    • Modifying Reseller Settings
    • Enabling and Disabling MFA for Resellers
    • Removing Resellers
    • Viewing and Exporting Reseller Details
  • Managing Veeam Service Provider Console Agents
    • Obtaining Management Agent Setup File
    • Deploying Management Agents
      • Deploying Windows Management Agent
      • Deploying Linux Management Agent
      • Deploying Mac Management Agent
    • Upgrading Management Agents
    • Setting Master Agent for Discovery
    • Accepting and Rejecting Management Agent Connections
    • Setting Company to Management Agents
    • Rebooting Remote Computers
    • Rebooting Veeam Backup & Replication Servers
    • Rebooting Veeam Cloud Connect Servers
    • Restarting Management Agent Service
    • Collecting Data
    • Uninstalling Management Agents
  • Managing Veeam Backup Agents
    • Installing Veeam Backup Agents
      • Installing Veeam Backup Agents with Discovery Rules (Recommended)
        • Step 1. Perform Discovery of Client Computers
          • Configuring Windows Discovery Rules
            • Configuring Network-Based Discovery Rules
            • Configuring Active Directory Discovery Rules
            • Configuring Import-Based Discovery Rules
          • Configuring Linux Discovery Rules
            • Configuring Network-Based Discovery Rules
            • Configuring Import-Based Discovery Rules
          • Running Discovery
          • Resetting Discovered Computers
          • Configuring Email Notifications About Discovery Results
          • Viewing and Exporting Discovery Results
        • Step 2. Initiate Installation Procedure
      • Installing Veeam Backup Agents Manually
      • Configuring Auto Deployment Settings
    • Activating Veeam Backup Agents
    • Configuring Backup Job Settings
      • Configuring Backup Policies
        • Creating Windows Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Folders to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Choose Local Backup Cache Location
          • Step 17. Specify Guest OS Processing Options
          • Step 18. Configure Backup Schedule
          • Step 19. Review Backup Policy Settings
        • Creating Linux Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Volumes to Back Up
          • Step 7. Choose Directories to Back Up
          • Step 8. Choose Backup Destination
          • Step 9. Specify Local Storage Settings
          • Step 10. Specify Shared Folder Settings
          • Step 11. Specify Backup Server Settings
          • Step 12. Specify Backup Repository Settings
          • Step 13. Specify Cloud Backup Settings
          • Step 14. Specify Cloud Repository Quota
          • Step 15. Specify Advanced Job Settings
          • Step 16. Specify Guest OS Processing Options
          • Step 17. Configure Backup Schedule
          • Step 18. Review Backup Policy Settings
        • Creating Mac Backup Policies
          • Before You Begin
          • Step 1. Launch New Backup Policy Wizard
          • Step 2. Select Backup Policy Access Type
          • Step 3. Specify Backup Policy Name and Description
          • Step 4. Choose Backup Agent Operation Mode
          • Step 5. Choose Backup Mode
          • Step 6. Choose Folders to Back Up
          • Step 7. Choose Backup Destination
          • Step 8. Specify Local Storage Settings
          • Step 9. Specify Shared Folder Settings
          • Step 10. Specify Backup Server Settings
          • Step 11. Specify Backup Repository Settings
          • Step 12. Specify Cloud Backup Settings
          • Step 13. Specify Cloud Repository Quota
          • Step 14. Specify Advanced Job Settings
          • Step 15. Configure Backup Schedule
          • Step 16. Review Backup Policy Settings
        • Creating Backup Policies from Backup Job Configurations
        • Assigning Backup Policies
        • Modifying Backup Policies
        • Updating Backup Job Configuration
        • Copying Backup Policies
        • Removing Backup Policies
      • Configuring Backup Job Settings for Individual Computers
    • Managing Veeam Backup Agent Jobs
      • Starting and Stopping Veeam Backup Agent Jobs
      • Disabling and Enabling Veeam Backup Agent Jobs
      • Modifying Veeam Backup Agent Jobs
      • Removing Veeam Backup Agent Jobs
      • Viewing and Exporting Managed Veeam Backup Agent Job Details
    • Enabling Read-Only Access Mode
    • Configuring Global Settings for Veeam Agent for Microsoft Windows
    • Updating Veeam Backup Agents
      • Updating Veeam Backup Agents from Veeam Installation Server
      • Updating Veeam Backup Agents in Offline Mode
    • Applying Patches to Veeam Backup Agents
    • Assigning Custom Tags to Veeam Backup Agents
    • Managing CBT Driver
    • Uninstalling Veeam Backup Agents
    • Viewing and Exporting Veeam Backup Agent Details
    • Viewing and Exporting Protected Computer Details
  • Managing Veeam Backup & Replication
    • Connecting Veeam Backup & Replication Servers
    • Applying Patches to Veeam Backup & Replication Servers
    • Assigning Custom Tags to Veeam Backup & Replication Servers
    • Accessing Veeam Backup & Replication Server PowerShell Console
    • Resetting Veeam Backup & Replication Installation ID
    • Managing Veeam Backup & Replication Jobs
      • Starting, Stopping and Retrying Jobs
      • Disabling and Enabling Jobs
      • Downloading Job Logs and Session Report
      • Viewing and Exporting Veeam Backup & Replication Job Details
        • Virtual Machines
        • File Shares
        • Computers Protected by Veeam Backup & Replication
      • Viewing and Exporting Protected Workload Details
        • Virtual Machines
        • File Shares
        • Computers Protected by Veeam Backup & Replication
    • Managing Failover Plans
      • Starting Failover Plans
      • Undoing Failover Plans
      • Viewing and Exporting Failover Plan Details
    • Viewing and Exporting Veeam Backup & Replication Server Details
  • Billing
    • Services
    • Managing Subscription Plans
      • Creating Subscription Plans
        • Step 1. Launch New Plan Wizard
        • Step 2. Specify Subscription Plan Name and Description
        • Step 3. Specify Currency, Tax and Discount
        • Step 4. Specify Rates for Managed Backup Services
        • Step 5. Specify Rates for File Share Backup
        • Step 6. Specify Rates for Cloud Backup Services
        • Step 7. Specify Rates for Cloud Replication Services
        • Step 8. Review Subscription Plan Settings
      • Assigning Subscription Plans
      • Modifying Subscription Plans
      • Copying Subscription Plans
      • Removing Subscription Plans
      • Viewing and Exporting Subscription Plan Details
    • Managing Invoices
      • Configuring Invoice Appearance and Billing Notifications
      • Choosing Invoice Type
      • Scheduling Invoices
      • Creating Invoices Manually
      • Sending Invoices
      • Marking Invoices as Paid and Unpaid
      • Deleting Invoices
      • Viewing and Exporting Invoice Details
    • How Cost of Services is Calculated
    • Measuring Amount of Consumed Services
    • Billing Summary
  • Working with Alarms
    • Managing Alarms
      • Modifying Alarm Settings
        • Modifying Multiple Alarms
      • Copying Alarms
      • Changing Alarm Assignment Scope
      • Enabling and Disabling Alarms
      • Exporting Alarm Configuration
      • Configuring Alarm Email Notifications
    • Working with Triggered Alarms
      • Viewing and Exporting Triggered Alarms
      • Resolving Alarms
      • Acknowledging Alarms
      • Deleting Alarms
  • Monitoring
    • Clients Overview
    • Top Companies
    • Dashboards
      • Jobs Overview
      • Backup Infrastructure
      • Cloud Connect Infrastructure
  • Backup Reporting
    • Customizing Report Logo and Report Notifications
    • Configuring Backup Reports
      • Modifying Backup Report Configuration
      • Deleting Backup Report Configuration
    • Running Backup Reports
    • Viewing Backup Reports
    • Sending Backup Reports
    • Deleting Backup Reports
  • Managing Portal Users
    • Managing Administrator Portal Users
      • Managing Portal Administrators
      • Managing Site Administrators
      • Managing Portal Operators
      • Managing Read-Only Users
    • Managing Company Users
      • Company User Roles and Permissions
      • Creating Company Users
        • Creating Company Administrators
        • Creating Location Administrators
        • Creating Location Users
        • Creating Subtenants
        • Creating Company Invoice Auditors
      • Managing Company Owners
      • Modifying Company Users
      • Enabling, Disabling and Resetting MFA for Company Users
      • Removing Company Users
      • Disabling and Enabling Company Users
    • Filling User Profile
  • Managing Locations
    • Creating Locations
    • Setting Locations
    • Modifying Locations
    • Removing Locations
  • Plugins and Integration
    • Integration with ConnectWise Manage
      • Enabling ConnectWise Manage Integration
        • Step 1. Obtain ConnectWise Manage API Keys
        • Step 2. Configure Plugin Connection
        • Step 3. Enable Integration Features
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring Consolidated Billing
      • Configuring Automated Ticketing
      • Refreshing Data
    • Integration with ConnectWise Automate
      • Enabling ConnectWise Automate Integration
        • Step 1. Install Veeam Service Provider Console Plugin for ConnectWise Automate
        • Step 2. Connect Veeam Service Provider Console Server
      • Updating ConnectWise Automate Plugin
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Configuring ConnectWise Automate Internal Monitors
      • Configuring Locations Integration
        • Creating New Locations
        • Mapping Locations
        • Removing Mapping
      • Managing Veeam Backup Agents
        • Installing Veeam Backup Agents
        • Activating Veeam Backup Agents
        • Assigning Backup Policies
        • Managing Veeam Backup Agents Jobs
          • Starting and Stopping Veeam Backup Agents Jobs
          • Disabling and Enabling Veeam Backup Agents Jobs
          • Removing Veeam Backup Agents Jobs
        • Enabling and Disabling Read-Only Access Mode
        • Configuring Veeam Backup Agents Global Settings
        • Updating Veeam Backup Agents
        • Uninstalling Veeam Backup Agents
      • Managing Veeam Backup & Replication Jobs
        • Starting, Stopping and Retrying Jobs
        • Disabling and Enabling Jobs
        • Viewing Veeam Backup & Replication Job Details
          • Virtual Machines
          • File Shares
          • Computers Protected by Veeam Backup & Replication
      • Synchronizing Data
      • Managing Maintenance Mode for Veeam Service Provider Console Plugin
        • Scheduling Maintenance Mode for Veeam Service Provider Console Plugin
    • Integration with VCSP Pulse
      • Enabling VCSP Pulse Integration
        • Step 1. Obtain VCSP Pulse Connection Token
        • Step 2. Configure Plugin Connection
        • Step 3. Enable Integration Features
      • Configuring Companies Integration
        • Creating New Companies in Veeam Service Provider Console
        • Creating New Companies in VCSP Pulse
        • Mapping Companies
        • Merging Companies
        • Removing Mapping
      • Managing License Keys
        • Creating License Keys
        • Assigning License Keys
        • Copying License Keys
        • Enabling Automatic License Extension
        • Viewing and Downloading License Keys
        • Revoking License Keys
        • Deleting License Keys
      • Synchronizing Data
    • Integration with Veeam ONE
      • Enabling Veeam ONE Integration
      • Managing Veeam ONE Servers
        • Connecting Veeam ONE Servers
        • Modifying Veeam ONE Servers
        • Removing Veeam ONE Servers
        • Collecting Data from Veeam ONE Servers
    • Integration with Veeam Backup for Microsoft 365
      • Enabling Veeam Backup for Microsoft 365 Integration
      • Managing Veeam Backup for Microsoft 365 Servers
        • Connecting Veeam Backup for Microsoft 365 Servers
        • Activating Veeam Backup for Microsoft 365 Servers
        • Modifying Veeam Backup for Microsoft 365 Servers
        • Removing Veeam Backup for Microsoft 365 Servers
      • Configuring Companies Integration
        • Creating New Companies
        • Mapping Companies
        • Removing Mapping
      • Collecting Data from Veeam Backup for Microsoft 365 Servers
  • Licensing
    • Licensed Objects
    • License Types
    • Managing License
      • Installing License
        • Installing Veeam Service Provider Console License
        • Installing Veeam Cloud Connect License
        • Installing Veeam Backup & Replication License
        • Installing Veeam ONE License
        • Installing Veeam Backup for Microsoft 365 License
      • Deleting License
        • Deleting Veeam Backup & Replication License
        • Deleting Veeam ONE License
        • Revoking Veeam Backup Agent Licenses
      • Updating License
        • Updating Veeam Service Provider Console License
          • Updating License Manually
          • Updating License Automatically
        • Updating Veeam Cloud Connect License
        • Updating Veeam Backup & Replication License
        • Updating Veeam ONE License
        • Updating Veeam Backup for Microsoft 365 License
      • Viewing License Details
        • Veeam Service Provider Console License Key Details
        • Overview
        • Veeam Cloud Connect
        • Veeam Backup & Replication
        • Veeam Agents
        • Veeam ONE
        • Veeam Backup for Microsoft 365
    • Submitting License Usage Report
      • Step 1. Open License Usage Report
      • Step 2. Adjust and Approve Cloud Services Report
      • Step 3. Adjust and Approve Managed Services Report
      • Step 4. Adjust and Approve Hosted Services Report
      • Step 5. Submit Report
    • Viewing License Usage Reports
    • Automatic Usage Reporting
    • License Expiration
    • Exceeding License Limit
  • Audit and Logs
    • Downloading Logs from Veeam Cloud Connect Server
    • Downloading Veeam Backup Agent Logs
    • Downloading Logs from Veeam Backup & Replication Servers
    • Downloading Logs from Veeam ONE Servers
    • Downloading Logs from Veeam Backup for Microsoft 365 Servers
    • Downloading Veeam Service Provider Console Logs
    • Downloading Veeam Service Provider Console Management Agent Logs
    • Downloading ConnectWise Manage Plugin Logs
    • Downloading ConnectWise Automate Plugin Logs
    • Downloading VCSP Pulse Plugin Logs
    • Downloading Veeam Service Provider Console Logs from Veeam ONE Plugin
    • Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin
    • Viewing and Exporting Veeam ONE Server Details
    • Viewing and Exporting Veeam Backup for Microsoft 365 Server Details
    • Viewing and Exporting Task and Activity Logs
    • Checking for Updates
  • Appendix
    • Advanced Installation and Configuration Procedures
      • How to Upload Veeam Agent for Microsoft Windows Setup File to Client Computers with GPO
    • Alarms
    • Task Reference
    • Certificate Validation Errors
    • Single Sign-On Access Configuration Examples
      • Configuring SSO for Keycloak
      • Configuring SSO for AD FS
      • Configuring SSO for Okta
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>Guide for Service Providers>Configuring Veeam Service Provider Console Settings>Advanced Configuration

Advanced Configuration

In this article

    In the Veeam Service Provider Console portal, you can work with advanced server configuration settings:

    • Change SQL Server connection settings
    • Enable and disable maintenance mode for Veeam Service Provider Console
    • Enable and disable maintenance mode for Veeam Cloud Connect
    • Change default data retention settings

    Page updated 10/5/2021

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