Managing Veeam Cloud Connect Servers

To allow Veeam Service Provider Console to communicate with the Veeam Cloud Connect server, you must configure a connection to this Veeam Cloud Connect server. When you connect the Veeam Cloud Connect server, Veeam Service Provider Console deploys its management agent on the Veeam Cloud Connect server.

You can add multiple Veeam Cloud Connect servers located at different sites.

Required Privileges

To perform this task, a user must have the following role assigned: Portal Administrator, Site Administrator.

Site Administrator cannot connect and disconnect Veeam Cloud Connect servers.

Connecting Veeam Cloud Connect Servers

To configure a connection to the Veeam Cloud Connect server:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Cloud Connect Servers.
At the top of the server list, click New.

Veeam Service Provider Console will launch the New Cloud Connect Server wizard.

At the Name step of the wizard, specify the following settings:

In the DNS name or IP address of the server field, type FQDN or IP address of the Veeam Cloud Connect server.
In the Site name field, specify the name of the site at which Veeam Cloud Connect server is located.
In the Description field, type server description or comments.

At the Connection Account step of the wizard, specify credentials of a user account with local administrator privileges on the Veeam Cloud Connect server.

This account will be used to install a Veeam Service Provider Console management agent on the Veeam Cloud Connect server.

The user name must be specified in the DOMAIN\USERNAME format for domain accounts, or HOST\USERNAME format for local accounts.

At the Service Account step of the wizard, specify the account that will be used to run a management agent on the Veeam Cloud Connect server:

Select Local System account, if you want to run management agent under Local System account of the machine on which Veeam Cloud Connect server is installed.
To use a different account, select The following user account and specify credentials of a user account with Veeam Backup Administrator privileges in Veeam Backup & Replication on the Veeam Cloud Connect server and Local Administrator privileges on the machine on which Veeam Backup & Replication server is installed.

The user name must be specified in the DOMAIN\USERNAME format for domain accounts, or HOST\USERNAME format for local accounts.

For details on Veeam Backup & Replication users, roles and privileges, see section Roles and Users of the Veeam Backup & Replication User Guide.

At the Summary step of the wizard, review connection settings and click Finish.

Repeat steps 4–8 for all Veeam Cloud Connect servers that you want to add.

Configuring Tenant Management Mode for Veeam Cloud Connect

By default, when you add a Veeam Cloud Connect server, Veeam Service Provider Console restricts performing management operations from the Veeam Backup & Replication console on this server. These operations include managing tenant and subtenant accounts and configuring cloud repositories and replication resources. You can change this setting later in Veeam Service Provider Console web UI.

Note:

This setting is available for Veeam Backup & Replication version 11 or later.

To change tenant management mode:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Cloud Connect Servers.
From the Veeam Cloud Connect servers list, select the server on which you want to configure tenant management mode.
At the top of the list, click Tenant Management in Cloud Connect and select one of the following options:

Enable — select this option if you want to allow tenant and cloud resource management in Veeam Service Provider Console and Veeam Backup & Replication console.

Disable (Recommended) — select this option if you want to disable tenant and cloud resource management in Veeam Backup & Replication console.

In the Tenant Management window, click Yes.

Disconnecting Veeam Cloud Connect Servers

If you no longer use a Veeam Cloud Connect server to provide backup services, you can remove a connection to this Veeam Cloud Connect server:

For details, see Accessing Veeam Service Provider Console.

At the top right corner of the Veeam Service Provider Console window, click Configuration.
In the configuration menu on the left, click Cloud Connect Servers.
From the Veeam Cloud Connect servers list, select the server that you want to disconnect.
At the top of the list, click Remove and select one of the following options:

Unregister — select this option if you want to remove from Veeam Service Provider Console data of companies registered on the Veeam Cloud Connect server.

This will uninstall Veeam Service Provider Console management agent from the Veeam Cloud Connect server, management agents installed on client computers protected with Veeam backup agent and management agents installed on client Veeam Backup & Replication servers. Tenant accounts on the Veeam Cloud Connect server will not be deleted.

In the Unregister Cloud Connect Server window, click Unregister.

Migrate — select this option if you want to preserve in Veeam Service Provider Console data of companies registered on the Veeam Cloud Connect server and plan to migrate Veeam Cloud Connect configuration database to another server.

This will remove the connection to Veeam Cloud Connect server but preserve Veeam Service Provider Console management agents on all computers and Veeam Backup & Replication servers of companies registered on this Veeam Cloud Connect server. All companies assigned to resellers and all cloud resources from this Veeam Cloud Connect server allocated to resellers will be removed from these resellers.

In the Migrate Cloud Connect Server window, click Migrate.

For details on configuration database migration, see section Migrating Configuration Database of the Veeam Backup & Replication User Guide.

Note:

If on the migrated server you had companies that were managed by resellers, consider the following:

Managed companies will be unassigned from resellers. You must re-assign these companies manually. For details, see Step 11. Assign Companies.
Cloud resources from migrated Veeam Cloud Connect server will be removed from resellers. You must re-allocate these resources manually. For details, see Step 5. Allocate Service Quota.

Backup policies configured by resellers will change ownership and will be shown in Veeam Service Provider Console as created by service provider. Resellers must copy or re-create such backup policies. For details, see section Configuring Backup Policies of the Guide for Resellers.