Veeam Service Provider Console 4.0
Guide for Service Providers
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Connecting Veeam Cloud Connect Servers

To allow Veeam Service Provider Console communicate with the Veeam Cloud Connect server, you must configure a connection to this Veeam Cloud Connect server. When you connect the Veeam Cloud Connect server, Veeam Service Provider Console deploys its management agent on the Veeam Cloud Connect server.

You can add multiple Veeam Cloud Connect servers located at different sites.

To configure a connection to the Veeam Cloud Connect server:

  1. Log in to Veeam Service Provider Console as a Portal Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. At the top right corner of the Veeam Service Provider Console window, click Configuration.
  2. In the configuration menu on the left, click Cloud Connect Servers.
  3. At the top of the server list, click New.

Veeam Service Provider Console will launch the New Cloud Connect Server wizard.

  1. At the Name step of the wizard, specify the following settings:
  1. In the DNS name or IP address of the server field, type FQDN or IP address of the Veeam Cloud Connect server.
  2. In the Site name field, specify the name of the site at which Veeam Cloud Connect server is located.
  3. In the Description field, type server description or comments.

Specify Cloud Server Address

  1. At the Connection Account step of the wizard, specify credentials of a user account with local Administrator privileges on the Veeam Cloud Connect server.

This account will be used to install a Veeam Service Provider Console management agent on the Veeam Cloud Connect server.

The user name must be specified in the DOMAIN\USERNAME format for domain accounts, or HOST\USERNAME format for local accounts.

Specify Connection Account Credentials

  1. At the Service Account step of the wizard, specify credentials of a user account with Veeam Backup Administrator privileges in Veeam Backup & Replication on the Veeam Cloud Connect server.

This account will be used to run a management agent on the Veeam Cloud Connect server. For details on Veeam Backup & Replication users, roles and privileges, see Roles and Users.

The user name must be specified in the DOMAIN\USERNAME format for domain accounts, or HOST\USERNAME format for local accounts.

Specify Service Account Credentials

  1. At the Summary step of the wizard, review connection settings and click Finish.

Review Connection Settings

  1. Repeat steps 4–8 for all Veeam Cloud Connect servers that you want to add.

Disconnecting Veeam Cloud Connect Servers

If you no longer use a Veeam Cloud Connect server to provide backup services, you can remove a connection to this Veeam Cloud Connect server:

  1. Log in to Veeam Service Provider Console as a Portal Administrator.

For details, see Accessing Veeam Service Provider Console.

  1. At the top right corner of the Veeam Service Provider Console window, click Configuration.
  2. In the configuration menu on the left, click Cloud Connect Servers.
  3. From the Veeam Cloud Connect servers list, select the server that you want to disconnect.
  4. At the top of the list, click Remove and select one of the following options:
  • Unregister — select this option if you want to remove from Veeam Service Provider Console data of companies registered on the Veeam Cloud Connect server.

This will uninstall Veeam Service Provider Console management agent from the Veeam Cloud Connect server, management agents installed on client computers protected with Veeam backup agent and management agents installed on client Veeam Backup & Replication servers. Tenant accounts on the Veeam Cloud Connect server server will not be deleted.

In the Remove Cloud Connect Server window, click Yes.

  • Migrate — select this option if you want to preserve in Veeam Service Provider Console data of companies registered on the Veeam Cloud Connect server and plan to migrate Veeam Cloud Connect configuration database to another server.

This will remove the connection to Veeam Cloud Connect server but preserve Veeam Service Provider Console management agents on all computers and Veeam Backup & Replication servers of companies registered on this Veeam Cloud Connect server. All companies assigned to resellers will be removed from these resellers.

In the Migrate Cloud Connect Server window, click Yes.

For details on configuration database migration, see Migrating Configuration Database.

Connecting Veeam Cloud Connect Servers Note:

If on the migrated server you had companies that were managed by resellers, mind the following:

  • Managed companies will be unassigned from resellers. You must re-assign these companies manually. For details, see Step 11. Assign Companies.
  • Backup policies configured by resellers will change ownership and will be shown in Veeam Service Provider Console as created by service provider. Resellers must copy or re-create such backup policies. For details, see Configuring Backup Policies.

 

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Deployment GuideGuide for Service ProvidersGuide for End UsersGuide for ResellersUsage Scenarios for Service ProvidersRESTful API ReferenceVeeam Cloud Connect GuideVeeam Agent for Microsoft Windows Documentation
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