Veeam Service Provider Console 4.0
Guide for Service Providers
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Accepting and Rejecting Management Agent Connections

In Veeam Service Provider Console, you can accept and reject connections from Veeam Service Provider Console management agents.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Portal Administrator, Site Administrator, Portal Operator.

Accepting Management Agent Connections

You normally need to accept connections manually if auto deployment settings are configured not to accept connections from new Veeam Service Provider Console management agents. In this case, although on a client computer you have configured a management agent to connect to Veeam Service Provider Console, in the Administrator Portal this agent will be displayed as Rejected. To work with a client computer in Veeam Service Provider Console (install and manage Veeam backup agent), you will need to manually accept a connection from the management agent.

For details on auto deployment settings, see Configuring Auto Deployment Settings.

To manually accept connections from Veeam Service Provider Console management agents:

  1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Discovery.
  2. Open the Discovered Computers tab.
  3. Click Filter. In the Select connection status to display section, select the Rejected check box only. Click Apply.

The list of discovered computers will display management agents that are not yet registered with Veeam Service Provider Console as active agents.

  1. Select the necessary management agents in the list.
  2. At the top of the list, click Management Agent and choose Accept Connection.

Rejecting Management Agent Connections

You can reject connections from Veeam Service Provider Console management agents. Veeam Service Provider Console does not collect data from rejected management agents, and you will not be able to perform most management operations on rejected agents.

To manually reject connections from Veeam Service Provider Console management agents:

  1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

  1. In the menu on the left, click Discovery.
  2. Open the Discovered Computers tab.
  3. Click Filter. In the Select connection status to display section, select the Online and Not Accessible check boxes only. Click Apply.

The list of discovered computers will display management agents that have been registered with Veeam Service Provider Console as active agents.

  1. Select the necessary management agents in the list.
  1. At the top of the list, click Management Agent and choose Reject Connection.

The status of the management agent will be changed to Rejected.

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