Upgrading Veeam Backup Agents from Veeam Installation Server

The procedure of upgrading Veeam backup agents from Veeam Installation Server is performed with the help of a master agent. The master agent downloads the Veeam backup agent setup file from the Veeam Installation Server (over the Internet), uploads this setup file to remote computers within the upgrade scope, and initiates the software upgrade.

The upgrade procedure depends on the method that you used to install Veeam backup agents:

• If you installed Veeam backup agents with a discovery rule, you must upgrade them as described in Upgrading Veeam Backup Agents Installed with Discovery Rules.
• If you installed Veeam backup agents with 3rd party tools, like GPO, or installed Veeam backup agents manually, you must upgrade them as described in Upgrading Veeam Backup Agents Installed with 3rd Party Tools or Manually.

Before You Begin

Before you start the upgrade procedure, make sure that:

• Computers on which you plan to upgrade Veeam backup agents are powered on.
• The computer that hosts the master agent has access to the Internet.
• Computers are configured to allow upload of a Veeam backup agent setup file: the File and Printer Sharing (SMB-In) firewall rule must allow inbound traffic.

Required Privileges

To perform this task, a user must have one of the following roles assigned: Portal Administrator, Site Administrator, Portal Operator.

Upgrading Veeam Backup Agents Installed with Discovery Rules

To upgrade Veeam backup agents installed with a discovery rule:

1. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

2. In the menu on the left, click Discovery.
3. Open the Backup Agents tab.
4. Select one or more Veeam backup agents in the list.
5. At the top of the list, click Backup Agent and choose Upgrade.

Alternatively, you can right-click the necessary Veeam backup agent, choose Backup Agent and select Upgrade.

After you initiate the upgrade procedure, the value in the Backup Agent Version column will change to Updating. You can click the Updating link to track the progress of the upgrade procedure.

6. Check the value in the Backup Agent Version column.

After the upgrade procedure completes, the value in this column will be set to Up-to-date.

In some cases, after upgrade you might need to perform additional operations. For example, if the setup detects a pending computer reboot, the Backup Agent Version column will display a warning notifying that reboot is required. To complete the upgrade procedure, you can initiate computer reboot in Veeam Service Provider Console. For details, see Rebooting Remote Computers.

Upgrading Veeam Backup Agents Installed with 3rd Party Tools or Manually

To upgrade Veeam backup agents installed using 3rd party automation tools (like GPO) or manually, you will require to include in the upgrade scope a computer that runs a master agent. The role of a master agent is normally assigned to a computer in a company location whose management agent was the first one to register in Veeam Service Provider Console. To learn how to check what computer runs a master agent, see Checking Management Agent Role.

To upgrade Veeam backup agents installed using 3rd party automation tools (like GPO) or manually:

1. In the master agent settings, specify credentials of an account that will be used to upload the setup file to remote computers.

1. Log on to a computer that hosts the master agent.
2. In the icon tray, right-click the master agent icon and choose Agent Settings.
3. In the Veeam Management Agent Settings window, click the Remote computer discovery user account link.
4. In the Discovery Account window, select the Specify local administrator credentials for the remote computers check box.
5. In the Username and Password fields, specify credentials of an account that will be used to upload the Veeam backup agent setup file to remote computers.

The account must have local Administrator permissions on all computers in the upgrade scope — that is, computers that run Veeam backup agents that must be upgraded.

6. Click OK.
7. In the Veeam Management Agent Settings window, click Close.

2. Log in to Veeam Service Provider Console.

For details, see Accessing Veeam Service Provider Console.

3. In the menu on the left, click Discovery.
4. Open the Backup Agents tab.
5. Select one or more Veeam backup agents in the list.
6. At the top of the list, click Backup Agent and choose Upgrade.

Alternatively, you can right-click the necessary Veeam backup agent, choose Backup Agent and select Upgrade.

After you initiate the upgrade procedure, the value in the Backup Agent Version column will change to Updating. You can click the Updating link to track the progress of the upgrade procedure.

7. Check the value in the Backup Agent Version column.

After the upgrade procedure completes, the value in this column will be set to Up-to-date.

In some cases, after upgrade you might need to perform additional operations. For example, if the setup detects a pending computer reboot, the Backup Agent Version column will display a warning notifying that reboot is required. To complete the upgrade procedure, you can initiate computer reboot in Veeam Service Provider Console. For details, see Rebooting Remote Computers.