Getting Technical Support

If you have any questions or issues with Veeam Backup for AWS, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

Viewing Product Details

To view the product details:

  1. Switch to the Configuration page.
  2. Navigate to Support Information.

The About section of the Updates tab displays the following information:

Viewing Product Details

Downloading Product Logs

To download the product logs, do the following:

  1. Switch to the Download Logs tab.
  2. Click Download Logs.
  3. In the Download Logs window, specify a time interval for which logs must be collected:
  1. Click OK.

Veeam Backup for AWS will collect logs for the specified time interval and save them to the default download folder on the local machine in a single archive.

Collecting Logs