Veeam Backup for AWS 2.0
User Guide
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Support Information

If you have any questions or issues with Veeam Backup for AWS, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

Viewing Product Details

To view the product details:

  1. At the top right corner of the Veeam Backup for AWS window, click Configuration.
  2. In the configuration menu on the left, click Support Information.

In the About section of the Updates tab, you can view the following information:

Support Information 

Downloading Product Logs

To download the product logs:

  1. At the top right corner of the Veeam Backup for AWS window, click Configuration.
  2. In the configuration menu on the left, click Support Information.
  3. On the Download Logs tab, click Download Logs.
  4. In the Download Logs window, specify a time interval for which logs must be collected:
  1. Click OK.

Veeam Backup for AWS will collect logs for the specified time interval and save them to the default download location on the local machine in a single log.zip archive.

Support Information 

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