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Veeam Backup & Replication 9.5 Update 4
User Guide for VMware vSphere

Decrypting Data Without Password

If you have lost or forgotten a password, you can unlock an encrypted file with the help of Veeam Backup Enterprise Manager.

You can restore data without a password only if your backup infrastructure meets the following conditions:

  1. You use the Enterprise or Enterprise Plus Edition of Veeam Backup & Replication.
  2. The backup server on which you encrypted data is connected to Veeam Backup Enterprise Manager.
  3. The backup server on which you generate a request for data decryption is connected to Veeam Backup Enterprise Manager.

Decrypting Data Without PasswordImportant!

Backup servers that you use for data decryption must be connected to the same instance of Veeam Backup Enterprise Manager. If you connect a backup server to several instances of Veeam Backup Enterprise Manager, this may cause unexpected behavior, and the decryption process may fail.

The restore process is accomplished with the help of two wizards that run on two servers:

  1. The Encryption Key Restore wizard on the backup server.
  2. The Password Recovery wizard on the Veeam Backup Enterprise Manager server.

To restore encrypted data without a password:

  1. Create a request for data restore
  2. Process the request in Veeam Backup Enterprise Manager
  3. Complete the key restore process
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