Tape Drive Alerts

In this article

    There are 3 types of error flags:

    Severity

    Urgent User Intervention

    Risk of Data Loss

    Explanations

    Critical

    X

    X

     

    Warning

     

    X

    X

    Information

     

     

    X

    You may get one of the following tape drive alerts when working with Veeam Backup & Replication:

    Alert Code (Dec)

    Alert Code (Hex)

    Flag

    Severity

    Description

    Cause

    1

    0x01

    Read warning

    Warning

    The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape.

    The drive is having severe trouble reading.

    2

    0x02

    Write warning

    Warning

    The tape drive is having problems writing data. No data has been lost, but there has been a reduction in the capacity of the tape.

    The drive is having severe trouble writing.

    3

    0x03

    Hard error

    Warning

    The operation has stopped because an error has occurred while reading or writing data that the drive cannot correct.

    The drive had a hard read or write error.

    4

    0x04

    Media error

    Critical

    Your data is at risk:

    1. Copy any data you require from this tape.
    2. Do not use this tape again.
    3. Restart the operation with a different tape.

    Media can no longer be written/read, or performance is severely degraded.

    5

    0x05

    Read failure

    Critical

    The tape is damaged or the drive is faulty. Call the tape drive supplier helpline.

    The drive can no longer read data from the tape.

    6

    0x06

    Write failure

    Critical

    The tape is from a faulty batch or the tape drive is faulty:

    1. Use a good tape to test the drive.
    2. If problem persists, call the tape drive supplier helpline.

    The drive can no longer write data to the tape.

    7

    0x07

    Media life

    Warning

    The tape cartridge has reached the end of its calculated useful life:

    1. Copy data you need to another tape.
    2. Discard the old tape.

    The media has exceeded its specified life.

    8

    0x08

    Not data grade tape

    Warning

    The tape cartridge is not data-grade. Any data you back up to the tape are at risk. Replace the cartridge with a data-grade tape.

    The drive has not been able to read the MRS stripes.

    9

    0x09

    Attempted backup to write-protected tape

    Critical

    You are trying to write to a write-protected cartridge. Remove the write-protection or use another tape.

    Write command is attempted to a write protected tape.

    10

    0x0a

    Tape drive is in use

    Information

    You cannot eject the cartridge because the tape drive is in use. Wait until the operation is complete before ejecting the cartridge.

    Manual or s/w unload attempted when prevent media removal on.

    11

    0x0b

    Attempted backup/restore to cleaning tape

    Information

    The tape in the drive is a cleaning cartridge.

    Cleaning tape is loaded into drive.

    12

    0x0c

    Unsupported cartridge type

    Information

    You have tried to load a cartridge of a type which is not supported by this drive.

    Attempted loaded of unsupported tape format, for example, DDS2 in DDS1 drive.

    13

    0x0d

    Detected snapped tape

    Critical

    The operation has failed because the tape in the drive has experienced a mechanical failure:

    1. Discard the old tape.
    2. Restart the operation with a different tape.

    Tape snapped/cut in the drive where media can be ejected.

    14

    0x0e

    Detected snapped tape

    Critical

    The operation has failed because the tape in the drive has experienced a mechanical failure:

    1. Do not attempt to extract the tape cartridge.
    2. Call the tape drive supplier helpline.

    Tape snapped/cut in the drive where media cannot be ejected.

    15

    0x0f

    Cartridge memory chip failure

    Warning

    The memory in the tape cartridge has failed, which reduces performance. Do not use the cartridge for further write operations.

    Memory chip failed in cartridge.

    16

    0x10

    Forced eject

    Critical

    The operation has failed because the tape cartridge was manually de-mounted while the tape drive was actively writing or reading.

    Manual or forced eject while drive actively writing or reading.

    17

    0x11

    Read-only format

    Warning

    You have loaded a cartridge of a type that is read-only in this drive. The cartridge will appear as write-protected.

    Media loaded that is read-only format.

    18

    0x12

    Tape directory corrupted in the cartridge memory

    Warning

    The tape directory on the tape cartridge has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data on the cartridge.

    Tape drive powered down with tape loaded, or permanent error prevented the tape directory being updated.

    19

    0x13

    Nearing media life

    Information

    The tape cartridge is nearing the end of its calculated life. It is recommended that you:

    1. Use another tape cartridge for your next backup.
    2. Store this tape in a safe place in case you need to restore data from it.

    Media may have exceeded its specified number of passes.

    20

    0x14

    Clean now

    Critical

    The tape drive needs cleaning:

    1. If the operation has stopped, eject the tape and clean the drive.
    2. If the operation has not stopped, wait for it to finish and then clean the drive.

    Check the tape drive user’s manual for device specific cleaning instructions.

    The drive thinks it has a head clog, or needs cleaning.

    21

    0x15

    Clean periodic

    Warning

    The tape drive is due for routine cleaning:

    1. Wait for the current operation to finish.
    2. Then use a cleaning cartridge.

    Check the tape drive user’s manual for device specific cleaning instructions.

    The drive is ready for a periodic clean.

    22

    0x16

    Expired cleaning media

    Critical

    The last cleaning cartridge used in the tape drive has worn out:

    1. Discard the worn out cleaning cartridge.
    2. Wait for the current operation to finish.
    3. Then use a new cleaning cartridge.

    The cleaning tape has expired.

    23

    0x17

    Invalid cleaning cartridge

    Critical

    The last cleaning cartridge used in the tape drive was an invalid type:

    1. Do not use this cleaning cartridge in this drive.
    2. Wait for the current operation to finish.
    3. Then use a new cleaning cartridge.

    Invalid cleaning tape type used.

    24

    0x18

    Request retention

    Warning

    The tape drive has requested a retention operation.

    The drive is having severe trouble reading or writing, which will be resolved by a retention cycle.

    25

    0x19

    Dual-port interface error

    Warning

    A redundant interface port on the tape drive has failed.

    Failure of one interface port in a dual-port configuration, for example, Fibrechannel.

    26

    0x1a

    Cooling fan failure

    Warning

    A tape drive cooling fan has failed.

    Fan failure inside tape drive mechanism or tape drive enclosure.

    27

    0x1b

    Power supply

    Warning

    A redundant power supply has failed inside the tape drive enclosure. Check the enclosure user’s manual for instructions on replacing the failed power supply.

    Redundant PSU failure inside the tape drive enclosure or rack subsystem.

    28

    0x1c

    Power consumption is outside the specified range

    Warning

    The tape drive power consumption is outside the specified range.

    Power consumption of the tape drive is outside specified range.

    29

    0x1d

    Preventative maintenance is required

    Warning

    Preventive maintenance of the tape drive is required. Check the tape drive user’s manual for device specific preventive maintenance tasks or call the tape drive supplier helpline.

    The drive requires preventative maintenance (not cleaning).

    30

    0x1e

    Drive hardware fault

    Critical

    The tape drive has a hardware fault:

    1. Eject the tape or magazine.
    2. Reset the drive.
    3. Restart the operation.

    The drive has a hardware fault that requires reset to recover.

    31

    0x1f

    Drive hardware fault

    Critical

    The tape drive has a hardware fault:

    1. Turn the tape drive off and then on again.
    2. Restart the operation.
    3. If the problem persists, call the tape drive supplier helpline.

    The drive has a hardware fault which is not read/write related or requires a power cycle to recover.

    32

    0x20

    Host interface fault

    Warning

    The tape drive has a problem with the application client interface:

    1. Check the cables and cable connections.
    2. Restart the operation.

    The drive has identified an interfacing fault.

    33

    0x21

    Eject media request

    Critical

    The operation has failed:

    1. Eject the tape or magazine.
    2. Insert the tape or magazine again.
    3. Restart the operation.

    Error recovery action.

    34

    0x22

    Firmware download fault

    Warning

    The firmware download has failed because you have tried to use the incorrect firmware for this tape drive. Obtain the correct firmware and try again.

    Firmware download failed.

    35

    0x23

    Humidity specification exceeded

    Warning

    Environmental conditions inside the tape drive are outside the specified humidity range.

    Drive humidity limits exceeded.

    36

    0x24

    Temperature specification exceeded

    Warning

    Environmental conditions inside the tape drive are outside the specified temperature range.

    Drive temperature limits exceeded.

    37

    0x25

    Voltage specification exceeded

    Warning

    The voltage supply to the tape drive is outside the specified range.

    Drive voltage limits exceeded.

    38

    0x26

    Tape device predicted to fail

    Critical

    A hardware failure of the tape drive is predicted. Call the tape drive supplier helpline.

    Predictive failure of drive hardware.

    39

    0x27

    Drive hardware fault

    Warning

    The tape drive may have a hardware fault. Run extended diagnostics to verify and diagnose the problem. Check the tape drive user’s manual for device specific instructions on running extended diagnostic tests.

    The drive may have had a failure which may be identified by stored diagnostic information or by running extended diagnostics (for example, Send Diagnostic).

    40

    0x28

    Autoloader communication fault

    Critical

    The changer mechanism is having difficulty communicating with the tape drive:

    1. Turn the autoloader off then on.
    2. Restart the operation.
    3. If problem persists, call the tape drive supplier helpline.

    Loader mechanism is having trouble communicating with the tape drive.

    41

    0x29

    Detected stray tape in autoloader

    Critical

    A tape has been left in the autoloader by a previous hardware fault:

    1. Insert an empty magazine to clear the fault.
    2. If the fault does not clear, turn the autoloader off and then on again.
    3. If the problem persists, call the tape drive supplier helpline.

    Stray tape left in loader after previous error recovery.

    42

    0x2a

    Autoloader mechanism fault

    Warning

    There is a problem with the autoloader mechanism.

    Loader mechanism has a hardware fault.

    43

    0x2b

    Autoloader door open

    Critical

    The operation has failed because the autoloader door is open:

    1. Clear any obstructions from the autoloader door.
    2. Eject the magazine and then insert it again.
    3. If the fault does not clear, turn the autoloader off and then on again.
    4. If the problem persists, call the tape drive supplier helpline.

    Tape changer door open.

    44

    0x2c

    Autoloader hardware fault

    Critical

    The autoloader has a hardware fault:

    1. Turn the autoloader off and then on again.
    2. Restart the operation.
    3. If the problem persists, call the tape drive supplier helpline.

    Check the autoloader user’s manual for device specific instructions on turning the device power on and off.

    The loader mechanism has a hardware fault that is not mechanically related.

    45

    0x2d

    Autoloader cannot operate without magazine

    Critical

    The autoloader cannot operate without the magazine:

    1. Insert the magazine into the autoloader.
    2. Restart the operation.

    Loader magazine not present.

    46

    0x2e

    Autoloader predicted to fail

    Warning

    A hardware failure of the changer mechanism is predicted. Call the tape drive supplier helpline.

    Predictive failure of loader mechanism hardware.

    47 – 49

    0x2f – 0x31

     

     

    These codes are reserved for future use.

     

    50

    0x32

    Media statistics is lost

    Warning

    Media statistics have been lost at some time in the past.

    Drive or library powered down with tape loaded.

    51

    0x33

    Tape directory is corrupted

    Warning

    The tape directory on the tape cartridge just unloaded has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data.

    Error prevented the tape directory being updated on unload.

    52

    0x34

    Tape system area write failure

    Critical

    The tape just unloaded could not write its system area successfully:

    1. Copy data to another tape cartridge.
    2. Discard the old cartridge.

    Write errors while writing the system log on unload.

    53

    0x35

    Tape system area read failure

    Critical

    The tape system are could not be read successfully at load time:

    1. Copy data to another tape cartridge.
    2. Discard the old cartridge.

    Read errors while reading the system area on load.

    54

    0x36

    Start of data not found

    Critical

    The start or data could not be found on the tape:

    1. Check you are using the correct format tape.
    2. Discard the tape or return the tape to your supplier.

    Tape damaged, bulk erased, or incorrect format.

    55

    0x37

    Load failure

    Critical

    The operation has failed because the media cannot be loaded and threaded:

    1. Remove the cartridge, inspect it as specified in the product manual, and retry the operation.
    2. If the problem persists, call the tape drive supplier help line.

    Media could not be loaded/threaded.

    56

    0x38

    Medium unload failure

    Critical

    The operation has failed because the medium cannot be unloaded:

    1. Do not attempt to extract the tape cartridge.
    2. Call the tape driver supplier help line.

    Unrecoverable unload failed.

    57

    0x39

    Interface failure

    Critical

    The tape drive has a problem with the automation interface:

    1. Check the power to the automation system.
    2. Check the cables and cable connections.
    3. Call the supplier help line if problem persists.

    Automation interface failure.

    58

    0x3a

    Firmware failure

    Warning

    The tape drive has reset itself due to a detected firmware fault. If problem persists, call the supplier help line.

    Firmware failure.