Tape Drive Alerts

In this article

    Tape drive alerts are informational, warning or critical notifications designed to provide real-time monitoring of the hardware operation status. They ensure quick detection and troubleshooting of various issues with tape drives.

    Alert Code (Dec)

    Alert Code (Hex)

    Severity

    Description

    Cause

    1

    0x01

    Warning

    The tape drive is having problems reading data. No data has been lost, but there has been a reduction in the performance of the tape.

    Read warning

    2

    0x02

    Warning

    The tape drive is having problems writing data. No data has been lost, but there has been a reduction in the capacity of the tape.

    Write warning

    3

    0x03

    Warning

    The operation has stopped because an error has occurred while reading or writing data that the drive cannot correct.

    Hard error

    4

    0x04

    Critical

    Your data is at risk:

    1. Copy any data you require from this tape.
    2. Do not use this tape again.
    3. Restart the operation with a different tape.

    Media error

    5

    0x05

    Critical

    The tape is damaged or the drive is faulty. Call the tape drive supplier helpline.

    Read failure

    6

    0x06

    Critical

    The tape is from a faulty batch or the tape drive is faulty:

    1. Use a good tape to test the drive.
    2. If problem persists, call the tape drive supplier helpline.

    Write failure

    7

    0x07

    Warning

    The tape cartridge has reached the end of its calculated useful life:

    1. Copy data you need to another tape.
    2. Discard the old tape.

    Media life

    8

    0x08

    Warning

    The tape cartridge is not data-grade. Any data you back up to the tape are at risk. Replace the cartridge with a data-grade tape.

    Not data grade tape

    9

    0x09

    Critical

    You are trying to write to a write-protected cartridge. Remove the write-protection or use another tape.

    Attempted backup to write-protected tape

    10

    0x0a

    Information

    You cannot eject the cartridge because the tape drive is in use. Wait until the operation is complete before ejecting the cartridge.

    Tape drive is in use

    11

    0x0b

    Information

    The tape in the drive is a cleaning cartridge.

    Attempted backup/restore to cleaning tape

    12

    0x0c

    Information

    You have tried to load a cartridge of a type which is not supported by this drive.

    Unsupported cartridge type

    13

    0x0d

    Critical

    The operation has failed because the tape in the drive has experienced a mechanical failure:

    1. Discard the old tape.
    2. Restart the operation with a different tape.

    Detected snapped tape

    14

    0x0e

    Critical

    The operation has failed because the tape in the drive has experienced a mechanical failure:

    1. Do not attempt to extract the tape cartridge.
    2. Call the tape drive supplier helpline.

    Detected snapped tape

    15

    0x0f

    Warning

    The memory in the tape cartridge has failed, which reduces performance. Do not use the cartridge for further write operations.

    Cartridge memory chip failure

    16

    0x10

    Critical

    The operation has failed because the tape cartridge was manually de-mounted while the tape drive was actively writing or reading.

    Forced eject

    17

    0x11

    Warning

    You have loaded a cartridge of a type that is read-only in this drive. The cartridge will appear as write-protected.

    Read-only format

    18

    0x12

    Warning

    The tape directory on the tape cartridge has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data on the cartridge.

    Tape directory corrupted in the cartridge memory

    19

    0x13

    Information

    The tape cartridge is nearing the end of its calculated life. It is recommended that you:

    1. Use another tape cartridge for your next backup.
    2. Store this tape in a safe place in case you need to restore data from it.

    Nearing media life

    20

    0x14

    Critical

    The tape drive needs cleaning:

    1. If the operation has stopped, eject the tape and clean the drive.
    2. If the operation has not stopped, wait for it to finish and then clean the drive.

    Check the tape drive user’s manual for device specific cleaning instructions.

    Clean now

    21

    0x15

    Warning

    The tape drive is due for routine cleaning:

    1. Wait for the current operation to finish.
    2. Then use a cleaning cartridge.

    Check the tape drive user’s manual for device specific cleaning instructions.

    Clean periodic

    22

    0x16

    Critical

    The last cleaning cartridge used in the tape drive has worn out:

    1. Discard the worn out cleaning cartridge.
    2. Wait for the current operation to finish.
    3. Then use a new cleaning cartridge.

    Expired cleaning media

    23

    0x17

    Critical

    The last cleaning cartridge used in the tape drive was an invalid type:

    1. Do not use this cleaning cartridge in this drive.
    2. Wait for the current operation to finish.
    3. Then use a new cleaning cartridge.

    Invalid cleaning cartridge

    24

    0x18

    Warning

    The tape drive has requested a retention operation.

    Request retention

    25

    0x19

    Warning

    A redundant interface port on the tape drive has failed.

    Dual-port interface error

    26

    0x1a

    Warning

    A tape drive cooling fan has failed.

    Cooling fan failure

    27

    0x1b

    Warning

    A redundant power supply has failed inside the tape drive enclosure. Check the enclosure user’s manual for instructions on replacing the failed power supply.

    Power supply

    28

    0x1c

    Warning

    The tape drive power consumption is outside the specified range.

    Power consumption is outside the specified range

    29

    0x1d

    Warning

    Preventive maintenance of the tape drive is required. Check the tape drive user’s manual for device specific preventive maintenance tasks or call the tape drive supplier helpline.

    Preventative maintenance is required

    30

    0x1e

    Critical

    The tape drive has a hardware fault:

    1. Eject the tape or magazine.
    2. Reset the drive.
    3. Restart the operation.

    Drive hardware fault

    31

    0x1f

    Critical

    The tape drive has a hardware fault:

    1. Turn the tape drive off and then on again.
    2. Restart the operation.
    3. If the problem persists, call the tape drive supplier helpline.

    Drive hardware fault

    32

    0x20

    Warning

    The tape drive has a problem with the application client interface:

    1. Check the cables and cable connections.
    2. Restart the operation.

    Host interface fault

    33

    0x21

    Critical

    The operation has failed:

    1. Eject the tape or magazine.
    2. Insert the tape or magazine again.
    3. Restart the operation.

    Eject media request

    34

    0x22

    Warning

    The firmware download has failed because you have tried to use the incorrect firmware for this tape drive. Obtain the correct firmware and try again.

    Firmware download fault

    35

    0x23

    Warning

    Environmental conditions inside the tape drive are outside the specified humidity range.

    Humidity specification exceeded

    36

    0x24

    Warning

    Environmental conditions inside the tape drive are outside the specified temperature range.

    Temperature specification exceeded

    37

    0x25

    Warning

    The voltage supply to the tape drive is outside the specified range.

    Voltage specification exceeded

    38

    0x26

    Critical

    A hardware failure of the tape drive is predicted. Call the tape drive supplier helpline.

    Tape device predicted to fail

    39

    0x27

    Warning

    The tape drive may have a hardware fault. Run extended diagnostics to verify and diagnose the problem. Check the tape drive user’s manual for device specific instructions on running extended diagnostic tests.

    Drive hardware fault

    40

    0x28

    Critical

    The changer mechanism is having difficulty communicating with the tape drive:

    1. Turn the autoloader off then on.
    2. Restart the operation.
    3. If problem persists, call the tape drive supplier helpline.

    Autoloader communication fault

    41

    0x29

    Critical

    A tape has been left in the autoloader by a previous hardware fault:

    1. Insert an empty magazine to clear the fault.
    2. If the fault does not clear, turn the autoloader off and then on again.
    3. If the problem persists, call the tape drive supplier helpline.

    Detected stray tape in autoloader

    42

    0x2a

    Warning

    There is a problem with the autoloader mechanism.

    Autoloader mechanism fault

    43

    0x2b

    Critical

    The operation has failed because the autoloader door is open:

    1. Clear any obstructions from the autoloader door.
    2. Eject the magazine and then insert it again.
    3. If the fault does not clear, turn the autoloader off and then on again.
    4. If the problem persists, call the tape drive supplier helpline.

    Autoloader door open

    44

    0x2c

    Critical

    The autoloader has a hardware fault:

    1. Turn the autoloader off and then on again.
    2. Restart the operation.
    3. If the problem persists, call the tape drive supplier helpline.

    Check the autoloader user’s manual for device specific instructions on turning the device power on and off.

    Autoloader hardware fault

    45

    0x2d

    Critical

    The autoloader cannot operate without the magazine:

    1. Insert the magazine into the autoloader.
    2. Restart the operation.

    Autoloader cannot operate without magazine

    46

    0x2e

    Warning

    A hardware failure of the changer mechanism is predicted. Call the tape drive supplier helpline.

    Autoloader predicted to fail

    47 – 49

    0x2f – 0x31

     

    These codes are reserved for future use.

     

    50

    0x32

    Warning

    Media statistics have been lost at some time in the past.

    Media statistics is lost

    51

    0x33

    Warning

    The tape directory on the tape cartridge just unloaded has been corrupted. File search performance will be degraded. The tape directory can be rebuilt by reading all the data.

    Tape directory is corrupted

    52

    0x34

    Critical

    The tape just unloaded could not write its system area successfully:

    1. Copy data to another tape cartridge.
    2. Discard the old cartridge.

    Tape system area write failure

    53

    0x35

    Critical

    The tape system are could not be read successfully at load time:

    1. Copy data to another tape cartridge.
    2. Discard the old cartridge.

    Tape system area read failure

    54

    0x36

    Critical

    The start or data could not be found on the tape:

    1. Check you are using the correct format tape.
    2. Discard the tape or return the tape to your supplier.

    Start of data not found

    55

    0x37

    Critical

    The operation has failed because the media cannot be loaded and threaded:

    1. Remove the cartridge, inspect it as specified in the product manual, and retry the operation.
    2. If the problem persists, call the tape drive supplier help line.

    Load failure

    56

    0x38

    Critical

    The operation has failed because the medium cannot be unloaded:

    1. Do not attempt to extract the tape cartridge.
    2. Call the tape driver supplier help line.

    Medium unload failure

    57

    0x39

    Critical

    The tape drive has a problem with the automation interface:

    1. Check the power to the automation system.
    2. Check the cables and cable connections.
    3. Call the supplier help line if problem persists.

    Interface failure

    58

    0x3a

    Warning

    The tape drive has reset itself due to a detected firmware fault. If problem persists, call the supplier help line.

    Firmware failure