Managing User Authentication

Users with Host Administrator permissions can perform the following operations related to user authentication:

• Change own password
• Unlock users
• Reset multi-factor authentication
• Reset user passwords

Users with Security Officer permissions can only approve authorization requests to reset user passwords. For more information, see Performing Security Officer Tasks.

Changing Own Password

A Host Administrator can change a password in the Veeam Host Management web UI or TUI:

• In the Veeam Host Management web UI, do the following:

1. In the main menu, click Users and Roles.
2. Select the user.
3. Click Settings > Change password.
4. Specify the current password and a new password and click Apply.

• In the Veeam Host Management TUI, do the following:

1. In the main menu, select Change password.
2. Specify a new password and press [Enter].

Unlocking Users

User accounts are locked after three failed login attempts. To unlock the user account, perform the following steps:

1. Log in to the Veeam Host Management web UI as a Host Administrator.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Unlock user.

You can also unlock the user by resetting the password. For more information, see Resetting Passwords.

Resetting Multi-Factor Authentication

To reset multi-factor authentication for Host Administrator accounts, perform the following steps:

1. Log in to the Veeam Host Management web UI as a Host Administrator.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Reset MFA.

Alternatively, you can reset multi-factor authentication through the password reset operation. For more information, see Resetting Passwords.

Resetting Passwords

A Host Administrator can reset user passwords to solve the following authentication issues:

• A user account is locked after three failed login attempts
• A user lost or forgot their password
• A user lost or change a mobile device with the mobile authentication application and does not have a code for multi-factor authentication

To reset a user account password, perform the following steps:

1. Log in to the Veeam Host Management web UI as a Host Administrator.
2. In the main menu, click Users and Roles.
3. Select the user.
4. Click Settings > Change password.
5. Specify a new password and click Apply. After password reset, the user will also need to set up multi-factor authentication.

If you are the only Host Administrator and you have authentication issues, you can reset your password in one of the following ways:

• If you configured the Security Officer account during the Veeam appliance installation, you can reset the Host Administrator password through the authorization request. To do this, click Forgot password? in the Veeam Host Management web UI sign-in page, specify your user name and click Submit.

After the Security Officer approves the request, the next time you log in you will also need to set up multi-factor authentication.

• If you did not configure the Security Officer account, boot from the Veeam LiveCD to reset the Host Administrator password. For more information, see this KB article.