Getting Support

If you have any questions or issues with Veeam Explorer for Microsoft Active Directory, you can visit Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.

Before you submit a support ticket, make sure that comprehensive information is provided to the Veeam Support Team. To do this, you need to collect the logs for the problematic operation. The necessary steps depend on whether you are using the Explorer console or the Explorer Web UI.

• If you are using the Explorer console, do the following:

1. Perform the problematic operation with the extended logging mode enabled. For more information, see Enabling Extended Logging.
2. Use the Export Logs wizard as described in Exporting Logs Using Console. Make sure to export all logs for the relevant backup infrastructure components.

• If you are using the Explorer web UI, collect log files as described in Exporting Logs Using Web UI. Make sure that the selected time period contains the problematic operation.