Getting Support

If you have any questions or issues with Veeam Explorer for Microsoft SQL Server, you can visit Veeam R&D Forums or submit a support case on the Veeam Customer Support Portal.

Before you submit a support ticket, make sure that comprehensive information is provided to the Veeam Support Team. To do this, take the following steps:

1. Perform the problematic operation with the extended logging mode enabled. For more information, see Enabling Extended Logging.
2. Use the Export Logs wizard as described in the Exporting Logs. Make sure to export all logs for the relevant backup infrastructure components.
3. If the problematic operation involved restoring data from a backup created with Veeam Plug-In for Microsoft SQL Server, collect additional logs as described in this Veeam KB article.